Tenzing Honang
Redondo Beach
Summary
- Dynamic customer service professional with experience at Envoy Airlines,
- excelling in creating positive passenger experiences.
- Bilingual and detail-oriented,
- Highly motivated and experienced in anticipating.
- Motivated professionals skilled in building strong working relationship.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Envoy Airlines
Los Angeles, CA
05.2023 - Current
- Create a positive start to a passengers trip by being the first to greet the passenger and providing a seamless ticketing experience
- Use appropriate reservations/ticketing software to rebook itineraries, issue boarding.
- Work in baggage service office to track the location of baggage and handle passenger questions
- listen to passengers and solve their issue in accordance to company policies and procedure.
Customer Service Representative
Envoy Airlines
Los Angeles, CA
06.2022 - 05.2023
- Escort passengers from terminal to mobility impaired customers such as wheelchairs, transferring to/ from aisle chairs to aircraft seats.
- stand and walk for extended periods of time.
- lift and carry heavy baggage weighingup to 100 pounds
- Provide high level of customer service
Passenger Service Agent
G2 Secure Staff
Los Angeles, CA
05.2021 - 06.2022
- Assisting ticketed passengers during check-in
- Ability to communicate in English clearly.
- Assist with ticketing and boarding process.
- Interact with customers in a courteous and friendly way.
- Follow internal and external policies and procedure.
Accounting Clerk
Mercury Air Cargo
Los Angeles, CA
08.2020 - 05.2021
- Providing accounting and clerical support.
- Accurately record financial transaction.
- Prepare and maintain accounting documents and record.
- Compile daily and monthly reports, summaries for specific functional areas.
- Generate copies of invoices and scan to provide to customers.
Education
Associate of Applied Science - Computer Information Systems
El Camino College
Torrance, CA02-2021
Nursing
Nethaji Institute of Nursing Science
Karnataka India11-2007
Skills
- Bi-lingual
- Good communication skills
- Detail Oriented
- Creative problem solver
- Maintain positive attitude while working with empemployee
Languages
Hindi
Timeline
Customer Service Agent
Envoy Airlines
05.2023 - Current
Customer Service Representative
Envoy Airlines
06.2022 - 05.2023
Passenger Service Agent
G2 Secure Staff
05.2021 - 06.2022
Accounting Clerk
Mercury Air Cargo
08.2020 - 05.2021
Associate of Applied Science - Computer Information Systems
El Camino College
Nursing
Nethaji Institute of Nursing Science