Clarissa Helleotes-Muszynski
Buena Park
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Friendly Bartender with exceptional Skill and Skill skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
15
15
years of professional experience
Work History
Management Trainee
Spearmint Rhino
Los Angeles, CA
02.2020 - Current
- Assisted in daily operational tasks, ensuring compliance with company policies and procedures.
- Participated in team meetings to discuss workflow improvements and operational efficiencies.
- Supported management in training new staff on standard operating procedures and best practices.
- Conducted inventory checks, contributing to accurate stock management and reduction of discrepancies.
- Monitored customer interactions, providing feedback to enhance service quality and satisfaction levels.
- Implemented new scheduling system, improving shift coverage and employee availability consistency.
- Gained knowledge of company policies, protocols and processes.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Had multiple positions within the company which included bartending
Barista
Starbucks
Buena Park, CA
10.2016 - 08.2017
- Delivered exceptional customer service by efficiently taking orders and processing payments.
- Prepared high-quality beverages following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of the workspace, ensuring compliance with health standards.
- Collaborated with team members to meet peak service demands during busy hours.
- Operated espresso machines and other equipment, ensuring optimal performance and safety protocols.
Cashier/Cook
Disneyland Resort
Anaheim, CA
03.2012 - 11.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Prepared and served high-quality food items in compliance with safety standards.
- Assisted customers with menu selections, enhancing their dining experience.
- Maintained cleanliness and organization of workstations to promote operational efficiency.
- Trained new staff on food preparation techniques and customer service protocols.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
Cosmetology -
Career Academy of Beauty
Garden Grove, CASkills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
- Customer relationship management (CRM)
- Multitasking
Timeline
Management Trainee
Spearmint Rhino
02.2020 - Current
Barista
Starbucks
10.2016 - 08.2017
Cashier/Cook
Disneyland Resort
03.2012 - 11.2016
Cosmetology -
Career Academy of Beauty