CLARENS BELOTTE
Oshawa,ON
Summary
Proactive and bilingual Customer Service Administrator with over 10 years of experience and expertise. Looking to bring successful background in assisting top-level customers and build upon company's services and market share. Also Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise in technology sector.
Overview
7
7
years of professional experience
Work History
Bilingual Service Administrator
LG Electronics Canada Inc
06.2021 - 11.2023
- Revising & Approving claims from LG vendors across Canada
- Respond to incoming calls and emails from Vendors & customers in regards to warranty
- Reporting daily documents to manager for critical issues needing immediate attention
- Training new vendors on LG Canada warranty & Policies
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
Bilingual solutions specialist
Xperigo
07.2019 - 10.2021
- Answering & assisting live client's emergency calls
- Representing different automobile client's roadside assistance program
- Demonstrated problem solving skills for numerous Clients my company represent
- Handling Xperigo client's customer escalations
- Handling Kia Canada UVO system program.
Citations Resolution Rep &Risk Coordinator
Enterprise Holdings Inc
05.2017 - 05.2019
- Supports the branch's citation inquiries and accounts payable
- Handles customer phone calls and emails
- Handles phone calls/emails from law enforcement
- Responds to emergency calls all over Canada
- Sends customer trial/appeal/dispute letters for courtFLo representative.
Education
College diploma - International Business Administration
Centennial College
Toronto, ON04.2017
Skills
- Office Management
- Customer service
- Bilingual
- Data entry
- Microsoft Office
- Administrative Experience
- Accounts Receivable
- Microsoft Word
- Powerpoint
- French
- Accounting
- Multilingual
- Serving
- Accounts payable
- Excel
Timeline
Bilingual Service Administrator
LG Electronics Canada Inc
06.2021 - 11.2023
Bilingual solutions specialist
Xperigo
07.2019 - 10.2021
Citations Resolution Rep &Risk Coordinator
Enterprise Holdings Inc
05.2017 - 05.2019
College diploma - International Business Administration
Centennial College
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