Nitish Bissoonauth
Kitchener,Canada
Summary
Dynamic Bilingual Service Administrator with a proven track record at Vantage Endoscopy, excelling in technical service and process improvement. Skilled in Spire software and ERP systems, I effectively managed client records and logistics, enhancing operational workflows. A detail-oriented leader, I fostered team collaboration and ensured compliance, driving performance and client satisfaction.
Overview
5
5
years of professional experience
Work History
Bilingual Service Administrator
Vantage Endoscopy
Kitchener, Canada
03.2023 - Current
- Handle customer inquiries across the Microsoft Teams phone system and Outlook email
- Manage client service records in the Spire ERP system and Microsoft Excel SQL database
- Utilize Spire software to issue Return Goods Authorizations (RGAs)
- Quote customers and invoice customer accounts for services provided
- Quote and invoice services provided in Spire software
- Allocate, ship, and track medical equipment loaners, ensuring seamless logistics
- Efficiently prioritize and process urgent orders, ensuring prompt and accurate fulfillment
- Identify and report ERP system issues, diagnose root causes, and collaborate on effective solutions
- Assist with clearing the database backlog, streamlining data organization, and improving operational workflows
- Facilitate onboarding and training for new hires on the database system, ensuring a smooth transition and proficiency in system usage
Supervisor of Coordination
ParaMed Home Healthcare
Kitchener, Canada
03.2022 - 02.2023
- Generated and reviewed office reports, and provided action plans to support business needs and team performance.
- Designed schedules for in-office coordinators, ensuring effective resource allocation and operational flow
- Delivered comprehensive training and ongoing educational support to new coordination staff
- Ensured compliance with company policies and procedures to maintain consistency and quality
- Monitored and provided coaching to coordinators to enhance performance and team productivity
- Assessed key metrics regularly to ensure performance goals and company targets are met
- Fostered a positive and productive work environment by managing team dynamics and resolving conflicts
- Compiled and delivered reports to managers for data-driven trend analysis
Assignment Coordinator
ParaMed Home Healthcare
Kitchener, Canada
07.2020 - 03.2022
- Built a care schedule for clients to maintain continuity of care using Procura software
- Worked together with other coordinators, clinical supervisors, and scheduling supervisors to meet clients' needs and provide optimum care.
- Handled and processed new client referrals from government and private sources
- Documented and reported escalation of complaints and incidents related to staff and clients
- Provided training and oversight to new staff in scheduling coordination and the utilization of current software tools
Home Support Worker
ParaMed Home Healthcare
Kitchener, Canada
11.2019 - 07.2020
- Used Procura software to access client information and care plan
- Reminded clients of medication and assisted with medication
- Meal preparation, two persons transfer assist, and housekeeping duties, as determined by the care plan
- Provided personal care, companionship, and assisted the client during ambulation
- Maintained records of client progress and reported changes in client condition
Education
Post Graduate Diploma - Healthcare Administration and Service Management
Conestoga College
Kitchener, Ontario04.2020
Bachelor of Medicine and Bachelor of Surgery -
Sun-Yat-Sen University of Clinical Medicine
China06.2018
High School Diploma -
John Kennedy College
Beau Bassin, Mauritius06.2012
Skills
- Highly organized
- Detail-oriented
- Data entry
- Client-focused
- Interpersonal Skills
- Problem solving and critical thinking
- Medical terminology
- Electronic Medical Records
- Microsoft Office (Word, Outlook, Excel, Access, and PowerPoint)
- Teamwork and collaboration
- Adaptability and flexibility
- Willingness to learn
- Proficient in Microsoft Office
- Spire, Procura, Citrix Software
- Regulatory compliance
- Excellent written and verbal communication
- Time management
- Process improvement
- Leadership
- Conflict resolution
Medical Research Publications
Lim CZ, Bhantooa D, Balgobin D, Bissoonauth N, Ramburran DK, Lu F, Parasitic Encephalitis Caused by Plasmodium Falciparum, Trypanosoma Brucei and Toxoplasma Gondii, Ann Infect Dis Epidemiol, 2016, 1, 1, 1005
Languages
English
Full Professional
French
Full Professional
Hindi
Professional
Chinese (Mandarin)
Professional
References
References available upon request.
Timeline
Bilingual Service Administrator
Vantage Endoscopy
03.2023 - Current
Supervisor of Coordination
ParaMed Home Healthcare
03.2022 - 02.2023
Assignment Coordinator
ParaMed Home Healthcare
07.2020 - 03.2022
Home Support Worker
ParaMed Home Healthcare
11.2019 - 07.2020
Post Graduate Diploma - Healthcare Administration and Service Management
Conestoga College
Bachelor of Medicine and Bachelor of Surgery -
Sun-Yat-Sen University of Clinical Medicine
High School Diploma -
John Kennedy College
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