Clara Doniana
New Westminster,BC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Youth Counsellor
Progressive Lifestyles Community
, BC
2024.01 - 2024.04
- Supported an individual with mental health
- Supported with day to day activities such as chores
- Advocated for people with addiction to receive funding for rehab
- Monitored youth behavior and offered guidance and support for positive change.
Customer Services Representative
New West recreational
2023.01 - 2023.08
- Supported a customer with their inquiries
- Followed up to customers with unresolved inquiries
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
High School Diploma -
Gitega High School
Gitega06.2023
Associate of Arts - Psychology
Alexander College
Burnaby, BC05.2026
Skills
- Customer Support
- Fluent Bilingualism
- Customer Service
- Active Listening
- Customer Relations
- Certified in CPR and First Aid
- Certified in Trauma informed Practice
- Maintenance
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
References
Pastor Ernest Dushime
Chief executive officer(Crosspoint outreach)
+1(403)760-5641
dushime@live.ca
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Youth Counsellor
Progressive Lifestyles Community
2024.01 - 2024.04
Customer Services Representative
New West recreational
2023.01 - 2023.08
High School Diploma -
Gitega High School
Associate of Arts - Psychology
Alexander College
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