Claire Anne Chartrand
Deep River,Canada
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Compliant with office standards and policies
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Customer Experience Associate
Scotia Bank
Petawawa, Canada
10.2021 - Current
- Processed invoices and payments accurately.
- Analyzed account reconciliations to identify errors, driving improvements in financial accuracy.
- Maintained clean and organized files.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
- Recorded deposits.
- Handled day-to-day accounting processes to drive financial accuracy.
- Collaborated with cross-functional teams to streamline client onboarding procedures and improve customer satisfaction.
Administrative Accounting Clerk
Tim Hortons
Petawawa, Ontario
05.2020 - 09.2021
- Processed daily financial transactions accurately and efficiently.
- Maintained organized records of invoices and payments received.
Store Manager
Just Cozy
Pembroke, Canada
09.2019 - 09.2021
- Oversaw daily store operations, ensuring adherence to company standards and procedures.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Implemented promotional strategies that increased customer engagement and sales revenue.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty to the brand.
- Conducted regular performance evaluations, providing constructive feedback to support employee growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Diploma Executive Administration Assistant - Business Administration
Grade Learning
Kitchener, ON 05.2009 - 05.2011
Finished Adult High School
Kitchener, ONSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Work Planning and Prioritization
- Client engagement
- Issue resolution
- MS office
- Data entry
- Customer service orientation
- Performance improvement
- Management support
- Strategy development
- Sales techniques
- Record and file management
- Policy implementation
- Loyalty program promotion
Timeline
Customer Experience Associate
Scotia Bank
10.2021 - Current
Administrative Accounting Clerk
Tim Hortons
05.2020 - 09.2021
Store Manager
Just Cozy
09.2019 - 09.2021
Diploma Executive Administration Assistant - Business Administration
Grade Learning
05.2009 - 05.2011
Finished Adult High School