CLADEN RODRIGUES

• Led Access Control project planning, execution, and management, including triple validations, toxicity reviews, attestations, and role documentation maintenance.
• Developed and executed tactical plans aligned with the Risk & Control framework, facilitating communications and coordination with business, technology, and controls teams.
• Innovated solutions for operational challenges and ensured timely issue remediation.
• Authorized and reconciled accesses on various platforms, maintaining physical and digital access for the Global Money Operations department.
• Downloaded daily reports and executed workflows to keep all department dashboards updated.
• Currently enrolled in an Alteryx course to support the Analytics and Automation team.

Streamlined the processing of complex payments in the IWS/COINS system, reducing transaction time by 20% and demonstrating a strong

understanding of financial systems and business operations.

• Supervised workflow activities, ensuring operational excellence and adherence to service level agreements, resulting in a 15% improvement

in process efficiency.

• Collaborated with team members to implement Foreign Currency Payment Conversion, contributing to a 10% increase in conversion

efficiency and showcasing my ability to manage in cross-functional teams and my understanding of global financial markets.

• Resolved complex and unusual requests, providing business-effective solutions that increased stakeholder satisfaction by 25% and

demonstrated my problem-solving and decision-making skills.

• Mastered various payment processing flows, enhancing my understanding of diverse business operations and payment systems, and

improving process versatility by 30%.

• Utilized SQL and Excel to analyze and reconcile over 500,000 transactions monthly. Identified discrepancies, which led to a 15%

improvement in reporting accuracy and a 20% enhancement in business efficiency in the payment process.