HANSON YEUNG
Richmond,Canada
Summary
- Results-oriented Operations Specialist with a proven track record in data-driven decision-making and process optimization.
- Expertise in developing precise KPI reporting, supporting cross-functional projects, and enhancing workflow efficiency to drive organizational success.
- Proficient in analyzing complex datasets to identify operational risks and opportunities, transforming insights into actionable solutions that elevate performance and streamline operations.
- Committed to fostering collaboration and continuous improvement within teams to achieve strategic objectives.
Overview
7
7
years of professional experience
Work History
Operations Specialist
Manpower Services (Hong Kong) Limited - FedEx HK Agency
07.2023 - 06.2024
- Convert to an agency company to conduct the same duties and position in FedEx.
- Remote working in Canada for a year contract.
Operations Specialist
Federal Express (Hong Kong) Limited
04.2017 - 06.2023
- Conduct data analysis to generate actionable insights, support decision-making, and implement effective solutions.
- Validate, prepare, and deliver accurate, timely reports for service quality KPIs.
- Coordinated cross-functional projects focused on improving customer experience, optimizing processes, and leveraging business opportunities.
- Reduced operational costs with thorough analysis of financial data and implementation of cost-saving measures.
- Analyzed sales data to identify trends, patterns, or discrepancies that could impact overall business performance and took corrective action when necessary.
Education
Diploma - General Business Studies (With distinction)
Kwantlen Polytechnic University
01.2025
Certificate of Technical Studies - Information Management
School of Continuing And Professional Studies
01-2018
Master - Microsoft Excel
FEVA WORKS IT Education Centre
01.2017
Professional Diploma - Business Management
Lingnan Institute of Further Education
01.2015
Certificate - Accounting
LCCI International Qualification From EDI
01-2009
Skills
- MS Excel - excellent
- MS Word - great
- Book-keeping & Accounts
- Sage 50
- MS Power BI
- Data processing and analysis
- Report preparation
- SQL
- Database management
languages
Native Cantonese
English
Mandarin
Timeline
Operations Specialist
Manpower Services (Hong Kong) Limited - FedEx HK Agency
07.2023 - 06.2024
Operations Specialist
Federal Express (Hong Kong) Limited
04.2017 - 06.2023
Master - Microsoft Excel
FEVA WORKS IT Education Centre
Professional Diploma - Business Management
Lingnan Institute of Further Education
Diploma - General Business Studies (With distinction)
Kwantlen Polytechnic University
Certificate of Technical Studies - Information Management
School of Continuing And Professional Studies
Certificate - Accounting
LCCI International Qualification From EDI