Cinthia Carrillo
Calgary,Canada
Summary
Dynamic and dedicated professional recognized for exceptional communication and interpersonal skills, eager to contribute to a collaborative team environment. Proven ability to engage effectively with diverse audiences, fostering positive relationships and driving successful outcomes. Committed to delivering high-quality work while embracing challenges and opportunities for growth. Prepared to leverage a strong work ethic and enthusiasm to support organizational goals and enhance team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Cowboys Casino
Calgary, AB
02.2026 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed guest check-ins and check-outs efficiently, ensuring smooth operational flow.
- Assisted in training new staff on policies, procedures, and customer service standards.
- Implemented process improvements that enhanced guest satisfaction and reduced wait times.
- Collaborated with team members to maintain cleanliness and organization of front desk area.
- Monitored inventory levels of supplies, ensuring adequate resources for daily operations.
- Conducted regular assessments of guest feedback to identify areas for service enhancement.
Server, Bartender
Tacos Mexico
Calgary, Alberta
09.2025 - 02.2026
- Enthusiastic and reliable hospitality professional with hands-on experience in serving guests and supporting bartenders in a fast-paced bar environment. Skilled in taking orders, preparing drinks, and keeping the bar stocked and organized. Known for providing friendly, efficient service and creating a welcoming atmosphere for guests. Works well under pressure and thrives as part of a busy, team-oriented environment.
- Phone 403 253 5692
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed multiple tables simultaneously, ensuring timely service and accurate order processing.
- Collaborated with kitchen staff to streamline food preparation and improve order accuracy.
- Trained new servers on menu offerings and efficient service techniques, fostering team cohesion.
Delivery Personnel
United Parcel Service
Calgary, Alberta
12.2021 - 12.2023
- Assisted driver on designated route, Took inventory of truck contents, Ensured prompt and accurate delivery of all packages
Line Cook, Customer Service
Salsita Mexican Food
Calgary, AB
12.2022 - 04.2023
- Food safety and sanitation practices, Cooking and food preparation techniques, Point of sale (POS) system operation, Menu knowledge and item preparation, Inventory management, Customer service and communication, Teamwork and collaboration, Time management and multitasking, Problem-solving and adaptability, Attention to detail
- Phone 403 289 2202
Contract Cleaner
Mopify Inc.
Calgary, Alberta
05.2020 - 01.2021
- Fulfilled cleaning contacts for single family homes, apartments & AirBNBs, Worked unsupervised in every part of the city, Worked on a flat rate so timely completion was important, Gained many repeat customers due to positive reviews and extra attention to detail
- Trained new staff on effective cleaning techniques and safety protocols.
- Led daily cleaning operations, ensuring high standards of cleanliness and hygiene.
Waitress/Server
Amores Pub
Puerto Vallarta, Mexico
12.2016 - 10.2017
- Took Patron's orders and delivered food & drinks, Provided Customer service, Cleaned tables, removed dirty dishes, and replaced table linens, Replenished clean linens, glassware, silverware, and dishes, Cleaned and polished furniture, shelves, walls, and equipment, Work as a team with the staff
Education
High School -
Secretaria de Educación Publica
Michoacán, MéxicoSecondary - undefined
Lázaro Cárdenas del Rio
Guadalajara, Jalisco, MéxicoSkills
- Excellent Customer Service
- Team Oriented
- Energetic and Motivated
- Ability to multitask efficiently
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- QCW- Qualification #80151.Exp Aug1/2026
- ProServe Liquor Staff Training- Certificated -2028
- Bartending Certification – Certificated - April 17, 2025
- AGLC-Alberta Gaming & Liquor Commission- Certificated 2026
Interests
Hiking, Longboarding, Snowboarding, Cooking, Painting, Animals
Timeline
Guest Service Representative
Cowboys Casino
02.2026 - Current
Server, Bartender
Tacos Mexico
09.2025 - 02.2026
Line Cook, Customer Service
Salsita Mexican Food
12.2022 - 04.2023
Delivery Personnel
United Parcel Service
12.2021 - 12.2023
Contract Cleaner
Mopify Inc.
05.2020 - 01.2021
Waitress/Server
Amores Pub
12.2016 - 10.2017
Secondary - undefined
Lázaro Cárdenas del Rio
High School -
Secretaria de Educación Publica