TAIWO ABOLAJI
Toronto,Canada
Summary
Compassionate Hospitality and Restaurant with 7 years of experience in guest needs or guest assistance Communicates and treatment plans and taking care of lodge customers progress and help for better experience. Hands-on, motivated( Chief Hospitality)devoted to the satisfaction guest needs and always pursuing ways to improve continuing care.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Suru Express Plus Hotel
01.2015 - 10.2023
- Maintained food and beverage inventory, strategically monitoring demand and supporting large-scale hospitality operations with abundant supply.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
Guest Service Representative
Taro's lodge
01.2024 - 03.2024
- Attended continuing education courses to further or improve customer relation
- Submitted written evaluations, progress notes and discharge summaries to support guest care continuum
- Sanitized toilets, sinks, desks, kitchen surfaces, and other high-traffic office fixtures
- Cleaned all carpeted areas with vacuum cleaner and swept the hard floors in a 15,000 sq. ft. space.
- Assessed, planned, implemented, and documented customer care needs to achieve quality outcomes
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
- Utilized effective techniques to assist in normalizing motor activity and learning
- Followed proper handling and sanitation procedures to comply with food safety standards and protocol
- Cleaned and sanitized dishes both by hand and using dishwashers.
- Helped lodge customers to maintain or solve their needs with individually designed treatment plans.
- Carried out tasks using proper body mechanics and safety measures to prevent injuries.
Education
Certificate -
Hospitality Worker Training Center Toronto
Toronto, ON01.2023
Food Handling - Certificate
Learning Enrichment Foundation
Toronto, ON01.2023
Hospitality training programme -
Wavecrest College
Lagos State01.2023
Skills
- Excellent customer service
- Treatment Planning
- Thorough attention to detail
- Persistence and determination
- Ability to work in a fast paced environment and perform well under pressure
- Strong organizational skill
- Ability to work as part of a team
- Good communication skill
- Excellent problem solving skill
Languages
Upper Intermediate (B2)
Timeline
Guest Service Representative
Taro's lodge
01.2024 - 03.2024
Guest Service Representative
Suru Express Plus Hotel
01.2015 - 10.2023
Certificate -
Hospitality Worker Training Center Toronto
Food Handling - Certificate
Learning Enrichment Foundation
Hospitality training programme -
Wavecrest College
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