Cindy Swafford
Downey
Summary
Proficient operations leader with 5 years of experience. Successfully supervised teams of 15-20 employees. Expertise in managing workflow, adapting to changing conditions, providing training and leadership for team growth. Known for executing goals and communicating changes to management. Exceptional communication and project management skills. Detail-oriented individual excelling at handling multiple tasks in fast-paced environments. Proven track record of proactive issue identification and resolution. Strong focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Supervisor
DHL Logistics
10.2022 - 02.2025
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created and managed project plans, timelines and daily performance metrics.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Management in Operations
United Parcel Service, UPS
09.2018 - 10.2022
- Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals.
- Delegated tasks to multiple employees in order to maintain productivity all while still ensuring the employees safety.
- Utilize effective communication in resolving management / team member concerns and problems while promoting solutions.
- Supervise and develop 15-20 employees in the logistics industry.
Club Leader
Woodcraft Rangers
09.2017 - 10.2018
- Tracked attendance, participation and progress of individual students.
- Helped enhance personal skills, values and development through diverse types of enrichment programming.
- Employed wide range of instructional techniques to interest students and promote learning.
Office Clerk
Santee Fashion Mart
02.2016 - 03.2017
- Effectively utilizes database management systems or manual file keeping methods to maintains and reconcile pertinent company files and correspondence
- Creates and reviews pertinent company documents and financial records to ensure accuracy and thoroughness
- Ensures that management, business partners, and clients are able to easily track and review necessarily files to resolve specific inquiries
Customer Service
LV Collection
01.2016 - 12.2016
- Addressed and resolved customer inquiries through telephonic or interpersonal interaction
- Maintained and reconciles comprehensive files of client interactions to assist management in resolving disputes with clients
- Reviewed and modifies client account records (as necessary) to ensure accuracy and thoroughness
Education
Biology
California State University of Los Angeles
Los Angeles, CAHigh School Diploma -
West Adams Preparatory High School
Los Angeles, CA06-2014
Skills
- Team Management Skills
- Operational Improvements
- Team Supervision
- Analytical Problem-Solving
- Problem-Solving Development
- Effective Communication
- Efficiency Optimization
- Initiative-Driven
- Emotional Intelligence
- Bilingual in Spanish and English
- Logistics Coordination
Accomplishments
- DHL Employee Of the Quarter.
- DHL Monthly bonuses for meeting revenue goals.
- Graduated from frontline supervisor school.
- Led team to achieve recognition from upper management for outstanding service and performance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Supervisor
DHL Logistics
10.2022 - 02.2025
Management in Operations
United Parcel Service, UPS
09.2018 - 10.2022
Club Leader
Woodcraft Rangers
09.2017 - 10.2018
Office Clerk
Santee Fashion Mart
02.2016 - 03.2017
Customer Service
LV Collection
01.2016 - 12.2016
Biology
California State University of Los Angeles
High School Diploma -
West Adams Preparatory High School
Similar Profiles
Swapnil SigdelSwapnil Sigdel
Warehouse Assistant at DHL LogisticsWarehouse Assistant at DHL Logistics
Ion Mihai FrunzaIon Mihai Frunza
C+E Driver at DHL LogisticsC+E Driver at DHL Logistics
Olabisi AgoroOlabisi Agoro
Package Handler at DHL LogisticsPackage Handler at DHL Logistics