Cindy Shields
Thunder Bay,ON
Summary
Dedicated Personal Support Worker at Southbridge Care Homes, specializing in patient care and mobility assistance. Demonstrates a strong ability to foster positive client relationships while prioritizing safety and well-being. Proficient in healthcare documentation and emergency response, contributing to enhanced patient satisfaction and care quality.
Overview
26
26
years of professional experience
Work History
Personal Support Worker
Southbridge Care Homes
Thunder Bay, Ontario
08.2012 - Current
- Transported clients to medical appointments or other destinations as needed.
- Observed clinical conditions of patients while providing direct patient care services.
- Ensured that all necessary supplies are available for providing quality patient care.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Monitored changes in client behavior and reported any concerns to nursing staff.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Provided emotional support for terminally ill patients and their families.
Housekeeping Room Attendant
Holiday Inn
Thunder Bay, Ontario
07.2005 - 12.2005
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Provided guests with information on hotel services and room features.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Inspected all assigned rooms upon completion of cleaning duties.
- Ensured compliance with health regulations regarding sanitation procedures.
- Kept up-to-date records of items cleaned in each room.
- Organized storage areas for efficient access to materials and supplies.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Communicated effectively with team members about daily assignments and task progress.
Commercial Cleaner
Double Shield
Thunder Bay, Ontario
01.1999 - 11.2000
- Removed trash from bins and disposed of it properly according to regulations.
- Kept records of hours worked, supplies used, and tasks completed each day.
- Responded to emergency spills quickly to minimize the damage caused by the spillage.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Vacuumed carpets and upholstery to remove dirt and debris.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Resolved customer complaints promptly and professionally in accordance with company policy.
Education
GED -
Confederation College
Thunder Bay, None04-2011
Some College (No Degree) - Personal Support Worker
Confederation College
Thunder Bay, NoneSkills
- Mobility assistance
- Patient care
- Team collaboration
- Time management
- Communication skills
- Healthcare documentation
- Verbal and written communication
References
References available upon request.
Timeline
Personal Support Worker
Southbridge Care Homes
08.2012 - Current
Housekeeping Room Attendant
Holiday Inn
07.2005 - 12.2005
Commercial Cleaner
Double Shield
01.1999 - 11.2000
GED -
Confederation College
Some College (No Degree) - Personal Support Worker
Confederation College
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