Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cindy Scenna

Alliston,ON

Summary

Driven and detail-oriented professional with over 10 years of experience in diverse roles, including an Operation Specialist at Emterra. Expert in Navusoft and Microsoft Office, I excel in data entry and providing exceptional customer service. Proven track record of enhancing operational efficiency and customer satisfaction, with a keen focus on achieving and surpassing business goals.

Overview

15
15
years of professional experience

Work History

Operation Specialist

Emterra
Barrie, Ontario
04.2024 - Current
  • daily enter scale tickets into a Navusoft program.
  • balancing month-end reports for the City of Barrie.
  • experience with Navusoft, Geotab and Payworks programs.
  • enter drivers' hours into Payworks for payroll.
  • verify fuel invoices and delivery receipts for trucks.
  • order and maintain stock of office and driver supplies.

Customer Service Associate

Walmart
Orangeville, Ontario
09.2013 - 12.2016
  • handle cash, debit and credit cards
  • followed policies and procedures to meet or exceed established performance requirements.
  • addressed customer questions and concerns regarding products and services.
  • responded to customer inquiries via phone, email and chat.
  • followed-up with customers after purchase to ensure satisfaction.

Medical Office Assistant

Physio Plus
Orangeville, Ontario
04.2010 - 06.2012
  • collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • ensured that all required paperwork was completed accurately prior to submitting it for processing.
  • greeted clients, answered phones and schedules appointments

Education

College Diploma - Medical Office Administrator

Everest College
Brampton, ON
06-2009

Skills

  • knowledge of Microsoft Office (Excel, Word)
  • proficient in Navusoft, Geo Tab and Business Central
  • excellent customer service skills
  • over 10 years experience handling cash
  • extensive experience on data entry

References

References available upon request.

Timeline

Operation Specialist

Emterra
04.2024 - Current

Customer Service Associate

Walmart
09.2013 - 12.2016

Medical Office Assistant

Physio Plus
04.2010 - 06.2012

College Diploma - Medical Office Administrator

Everest College

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Cindy Scenna