Kiranpreet Kaur
Winnipeg,MB
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operation Specialist
SKIP THE DISHES
11.2021 - Current
- Provide the highest customer service by responding to the courier inquiries and concerns and resolving their complaints regarding the services offered by the company
- Experience using SAAS – SkipTheDishes Live Ops
- Deal with courier concerns for all the matters including orders, earnings, shifts inquiries, conflict resolution
- Work on on-boarding of the couriers and handle both inbound and outbound calls
- Prioritize task assigned, working fast paced and multitasking by assigning and resolving the issues evolving couriers
- Using Microsoft tools like excel for data analysis and outlook for meetings and communication
- Communication through chats with couriers at rapid pace approx
- 50 words per minute
- Maintain confidential information of couriers including identification, driving license, background checks
- Engaging in weekly self-evaluation with shift supervisor and project managers using productivity and quality scores.
Bank Adviosr
Royal Bank of Canada, RBC
11.2023 - 08.2024
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Strengthened client relationships through regular, insightful communication regarding market trends and portfolio adjustments.
- Collaborated with cross-functional teams to launch series of successful financial education seminars.
- Increased client satisfaction, providing personalized investment advice based on thorough financial analysis.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Customer Service Representative
APPLE
08.2021 - 11.2021
- Maintain solid customer relationships by handling questions and concerns in a fast-paced environment and with utmost professionalism
- Resolving customer complaints along with managing database records, drafting status reports on customer service issues
- Using technical skillset of apple products and handling sales department.
Education
Business Management Diploma -
Northeren lights college
Dawson Creek, British Columbia04.2019
Skills
- Interpersonal/ Communication
- Effective and clear communication by understanding the conflict and resolving with utmost knowledge and discretion
- Ability to understand the situation and dealing with empathy and giving sound and concise decision
- Adaptable by dealing challenges with composure and maintaining the professional demeanour and respecting the social, cultural element
- Customer service
- Proactive and competent by understanding customer complaint and providing best solution in place
- Emotional intelligence by prioritizing the task assigned and swiftly communicating and making customer feel heard
- Proficiency in Microsoft word and Excel
- Using Microsoft apps for communication via teams, outlook
- Creating and editing database, analyzing performance by adding data and using formulas to create results
- Logging hours of work for employees and using the data as a reference for team performance
Certification
- First aid/CPR level C certification
- Valid Class 5F licence
- Early childhood diploma
Languages
English
Full Professional
Timeline
Bank Adviosr
Royal Bank of Canada, RBC
11.2023 - 08.2024
Operation Specialist
SKIP THE DISHES
11.2021 - Current
Customer Service Representative
APPLE
08.2021 - 11.2021
Business Management Diploma -
Northeren lights college
- First aid/CPR level C certification
- Valid Class 5F licence
- Early childhood diploma
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