Cindy McKenzie

Coordinated patient scheduling, check-in, check-out and payments for billing.

• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
• Transcribed phone messages and relayed to appropriate personnel.
• Completed patient referrals to other medical specialists.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Supported office staff and operational requirements with administrative tasks.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained payments from patients and scanned identification and insurance cards.
• Prepared and processed patient referrals and transfer requests.
• Assisted with medical coding and billing tasks.
• Answered phone calls and messages for physicians in medical facility, scheduling appointments, and handling patient inquiries.
• Answered phone calls and messages for 14-physician medical facility, scheduling appointments, and handling patient inquiries.

• Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
• Helped patients with optical selections and dispensing to facilitate customer service.
• Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
• Scheduled appointments, handled referrals and ordered supplies for optometric practice.
• Assisted in marketing efforts by creating promotional materials that showcased available services and products offered
• Coordinated insurance billing processes accurately, effectively reducing claim issues and increasing overall revenue
• Assisted in inventory management, keeping track of eye wear stock and ensuring timely ordering of supplies.
• Performed adjustments and repairs on eye wear as needed, maintaining high standards of quality control for all products sold
• Maintained clean and organized workspaces, ensuring optimal efficiency for the entire optometry team.
• Contributed to the practice's growth by developing strong relationships with patients through excellent communication skills.
• Conducted follow-up communications with patients regarding appointment reminders, ensuring high attendance rates for scheduled exams.
• Managed patient records efficiently while maintaining strict adherence to confidentiality policies and procedures.
• Collaborated with colleagues to create positive work environment, fostering a strong sense of teamwork and shared goals for the practice.
• Provided exceptional customer service while assisting patients with frame selection, resulting in high levels of satisfaction and repeat business.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
• Coordinated insurance billing processes accurately, effectively reducing claim issues and increasing overall revenue for the practice.
• Maintained a clean and organized workspace, ensuring optimal efficiency for the entire optometry team.

• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Hired, trained and supervised employees to maintain team of high performers.
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
• Enhanced team performance by providing regular training and professional development opportunities.
• Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

• Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
• Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
• Scheduled appointments, handled referrals and ordered supplies for optometric practice.
• Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
• Explained processes and operated equipment for testing.
• Participated in ongoing professional development opportunities to stay current on best practices within the optometry field.
• Enhanced patient experience by providing efficient pre-testing and accurate documentation of medical history.
• Collaborated with colleagues to create a positive work environment, fostering a strong sense of teamwork and shared goals for the practice.
• Prepared examination rooms prior to each appointment, making certain all necessary equipment was sanitized and ready for use by optometrists.
• Supported optometrists in conducting thorough eye examinations, resulting in improved patient care.
• Conducted visual field testing for early detection of vision problems, enabling early intervention and treatment options.
• Assisted in inventory management, keeping track of contact lens stock and ensuring timely ordering of supplies.
• Managed patient records efficiently while maintaining strict adherence to confidentiality policies and procedures.
• Educated patients on proper contact lens care and usage, leading to increased satisfaction and fewer complications.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.