Cindy Hernandez
San Bernardino,CA
Summary
10+ years of combined Accounts Receivable and Accounts Payable experience. Successfully maintained customer accounts while consistently achieving DSO performance goals. Improved collection effectiveness through proactive customer communication and account follow-up. Supported month-end close, accruals, account reconciliations, and financial reporting. Assisted internal and external audits with accurate financial documentation. Built trusted relationships with customer and cross-functional departments. Recognized for accuracy, organization, and problem-solving in high volume accounting environments.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Specialist
Hydraform LLC
09.2022 - Current
- Manage a high-volume portfolio of customer accounts while ensuring timely payment activity and posting.
- Maintain DSO (Days of Sales Outstanding) below company targets through proactive customer relationships.
- Apply customer payments accurately using multiple payment platforms, including ACH, wire transfers, lockbox, credit cards, and bank transactions.
- Process account adjustments, credits, and write-offs in accordance with company policies.
- Investigate and resolved billing discrepancies, chargebacks, deductions, short payments, and unapplied cash to ensure prompt resolution.
- Monitored aging reports and reduce delinquent balances.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Prepared and updated vendor files, tax documents and insurance information.
- Documented and processed transactions, and accurately administered sales orders and credit holds.
- Partner with Sales, Customer Service, and Finance to resolve complex account issues while maintaining positive customer relationships.
- Utilized Microsoft Dynamics AX, Salesforce, Avalara, Authorize,net, Cybersource, Microsoft Excel to support daily accounting operations.
Accounts Payable Specialist
Pacific Spice Company
02.2020 - 09.2022
- Oversaw the full accounts payable process from invoice receipt through payment while ensuring compliance with company policies.
- Processed high-volume invoices and payment requests with high degree of accuracy.
- Reviewed invoice payment terms and scheduled check payments to capitalize on early payment discounts and ensure timely vendor payments.
- Resolved invoice discrepancies by collaborating with vendors, purchasing teams, and internal departments.
- Reconciled vendor statements and investigated outstanding balances to maintain accurate financial records.
- Set up new vendor accounts and obtain W-9 forms.
- Processed AP batches by properly matching and coding.
- Reviewed each invoice and requisitions for payment approval.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Analyzed and reconciled general ledger accounts and prepared journal entries.
Accounts Payable / Accounts Receivable Specialist
Allied Sales & Distribution Inc
05.2014 - 12.2019
- Managed daily Accounts Payable and Accounts Receivable operations for a high volume distribution company.
- Posted customer payments, monitored receivable aging, and followed up on delinquent balances.
- Issued vendor payments through petty cash, checks. ACH transactions, and credit cards.
- Responsible fo cash and credit card transaction entries, and balance books daily.
- Review, sort, and match all invoices to purchase orders for appropriate documentation and approval.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Education
Accounting I - Accounting
East Los Angeles Occupational Center
Los Angeles, CA06-2015
High School Diploma - undefined
Theodore Roosevelt Senior High School
Los Angeles, CA06-2004
Skills
- Full Cycle Accounts Receivable
- Cash Applications
- Commercial collections
- Accounts Reconciliation
- Bank reconciliation
- DSO Management
- ERP Systems
- Write Off- Management
- Month-End Close
- Audit Support
- Aging Reports
- General Ledger Support
- Relationship Building
- Account Discrepancy Resolution
- Journal Entries
- Cross-functional collaboration
- Chargeback Resolution
- Full Cycle Accounts Payable
- Invoice Processing
- Three-Way Matching
- Vendor Management
- Payment Processing
- ACH, Checks & Wires
- W-9 Administration
- Microsoft Word, Outlook, Excel
Timeline
Accounts Receivable Specialist
Hydraform LLC
09.2022 - Current
Accounts Payable Specialist
Pacific Spice Company
02.2020 - 09.2022
Accounts Payable / Accounts Receivable Specialist
Allied Sales & Distribution Inc
05.2014 - 12.2019
High School Diploma - undefined
Theodore Roosevelt Senior High School
Accounting I - Accounting
East Los Angeles Occupational Center