Terra Dumais
Edmonton,Alberta
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
8
8
years of professional experience
Work History
Scheduler
Caregivers Home Health Care
2023.09 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Mentor/Customer service representative
Sunshine Admin
2021.02 - 2023.05
- Trained new hires to answer calls for partners, answered partners calls, emails and any requests they had as well as bookings/dispatching and payment collection from customers.
Administrative Assistant
PageMaster Publication services Inc.
2019.01 - 2020.02
Child and Youth Care Worker
Crystal Kids Youth Centre
2016.01 - 2019.01
Education
Correctional Services Diploma -
MacEwan University
Edmonton, AlbertaAlberta High School Diploma -
St Joseph Catholic High School
Edmonton, Alberta01.2012
Skills
- Ensured all required documentation was completed and submitted in a timely manner
- Kept fellow team mates informed of information relevant to their successful interactions with the clients we supported
- Listened to concerns and questions brought forward and worked to find solutions that best fit the needs of the client
- Diligent history of adherence to policies and procedures including opening and closing of the building
- 7 years of administrative and customer services experience
- Proven conscientious attention to detail in extraordinary efficient manner
- Known for initiative taking in independent and group work
- Certified in Standard First Aid and Level "C" CPR and W.H.M.I.S.
- Proficient Microsoft Office skills, Office Management skills and Web based programs
- Completion of the Professional Development Athena Program which enhanced my skills in conflict management, critical thinking, communication and interpersonal relationships
Training And Certificates
- Standard First Aid and Level "C" CPR, 2019, Spectrum Safety Services, Edmonton, Alberta
- Workplace Hazardous Material Information System, 2019, Worksite Safety Compliance Centre, Edmonton, Alberta
- Suicide Intervention and Self Harm, 2016, Canadian Mental Health Association, Edmonton, Alberta
- Non-Violent Crisis Intervention, 2016, Crisis Prevention Institution, Edmonton, Alberta
Volunteer Experience
- EMSA, Soccer Coach Lewis Estates U5/U7 teams, Edmonton, Alberta, 2021, Current
- Various leagues/associations in Edmonton, Sport Event Time Keeper, Edmonton, Alberta, 2009, Present
- Belmead Community Center, Event Coordinator, Edmonton, Alberta, 2008, 2010
References
Available upon request
Languages
English
Professional Working
Timeline
Scheduler
Caregivers Home Health Care
2023.09 - Current
Mentor/Customer service representative
Sunshine Admin
2021.02 - 2023.05
Administrative Assistant
PageMaster Publication services Inc.
2019.01 - 2020.02
Child and Youth Care Worker
Crystal Kids Youth Centre
2016.01 - 2019.01
Correctional Services Diploma -
MacEwan University
Alberta High School Diploma -
St Joseph Catholic High School
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