Cindy Barbakov
Los Gatos,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking position that offers professional challenges utilizing interpersonal skills and problem solving skills with a positive attitude.
Overview
20
20
years of professional experience
Work History
Stay at Home Mom
Self Employed
02.2017 - Current
- Established budget for a family of 3 reducing spending by 25%
- Managed weekly family planning including holiday, school breaks, family vacation, and various family related appointments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Troop Leader for Girl Scout troop
- Mentor girls, provide guidance and leadership development through lesson plans and coordinated community service activities.
- Organized fundraising for troop activities, including Girl Scout cookies.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative / MUA
CYN Production LLC
09.2008 - 01.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Office Clerk
Drastik Plastix LLC
01.2006 - 09.2008
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Office Administrative Assistant
Italian Hospital Society
02.2004 - 01.2006
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Authored business documents to organize and emphasize information quickly and effectively.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Scheduled office meetings and client appointments for staff teams.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor of Science - Mass Communications
San Jose State University
San Jose, CASkills
- Clerical Support
- Ability to adapt in fast changing environments
- Multitasking Abilities
- Organizational Skills
- Interpersonal Skills
- Time Management
- Microsoft Word
- Photoshop CS5
- Public Speaking
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Self Motivated
Timeline
Stay at Home Mom
Self Employed
02.2017 - Current
Customer Service Representative / MUA
CYN Production LLC
09.2008 - 01.2017
Office Clerk
Drastik Plastix LLC
01.2006 - 09.2008
Office Administrative Assistant
Italian Hospital Society
02.2004 - 01.2006
Bachelor of Science - Mass Communications
San Jose State University
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