Chutiwat Altamirano
San Diego,California
Summary
Professional with a proven track record at Hilton San Diego Bay front enhancing guest satisfaction and streamlining operations. Expert in leadership and problem-solving, significantly boosting team efficiency and guest service quality. Skilled in both interpersonal communication and strategic business development, consistently exceeding performance targets.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
6
6
years of professional experience
Work History
Front Desk Guest Service Agent
Hilton San Diego Bayfront
06.2023 - Current
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Coordinated with other departments to address specific guest requests or requirements in a timely manner.
- Developed and maintained positive relationships with guests for satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
Lead Guest Service Associate
Japan Airlines / San Diego Airport
01.2024 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided backup support during peak hours or employee absences when required to maintain smooth operations at all times.
- Developed strong relationships with repeat customers, contributing to increased loyalty and return visits.
- Trained new Guest Service Associates, sharing best practices for exceptional customer service.
- Utilized property management software proficiently, ensuring the accuracy of booking details and guest information.
Marketplace Assistant
Hilton San Diego Bayfront
12.2022 - 06.2023
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Increased customer service success rates by quickly resolving issues.
- Contributed creative ideas during brainstorming sessions for innovative marketing campaigns that drove revenue growth.
- Assisted manager in all aspects of business operations.
- Volunteered to help with special projects of varying degrees of complexity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Improved organizational culture by planning and executing engaging team-building events.
- Greeted guests in with friendliness and professionalism.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Restuarant General Manager
The Original SabElee
07.2019 - 03.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Science - Business Information System
Thai - Nichi Institute of Technology
Bangkok , Thailand05-2015
Certificate - Project Management
Google Certificated Education
United State Certificate - Data Analysis
Google Certificated Education
United StateSkills
- Brand Representation
- Schedule and calendar management
- Proficient in Managing Multiple Responsibilities
- Effective VIP customer service
- Leadership and team building
- Workload management
- Training and development
- Time management
- Organizational skills
- Special requests handling
- Flexibility
- Effective communication
- High-Level Guest Services
- Analytical thinking
- Professionalism
- Food and beverage area setup
- Room charging
- Room availability
- Verbal and written communication
- Inventory monitoring
- Team player mentality
- Problem-solving abilities
- Fast learner
- Exceptional communication
- Attention to detail
- Staff training and development
Languages
Thai
Timeline
Lead Guest Service Associate
Japan Airlines / San Diego Airport
01.2024 - Current
Front Desk Guest Service Agent
Hilton San Diego Bayfront
06.2023 - Current
Marketplace Assistant
Hilton San Diego Bayfront
12.2022 - 06.2023
Restuarant General Manager
The Original SabElee
07.2019 - 03.2022
Bachelor of Science - Business Information System
Thai - Nichi Institute of Technology
Certificate - Project Management
Google Certificated Education
Certificate - Data Analysis
Google Certificated Education
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