Churamanie Persaud
Toronto,Ontario
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships, while providing excellent analytical and interpersonal skills needed to interact with people from different cultural backgrounds.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Loblaw Companies Ltd.
Toronto, Ontario
08.2020 - Current
- Increase customer satisfaction by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answer calls, providing frontline customer support, or assistance with product and service transactions.
- Promote high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Assist customers with price checks, and address other inquiries.
- Adjust bills and refund money to resolve customers' service or billing complaints.
Cashier
Loblaw Companies Ltd.
Toronto, Ontario
08.2020 - Current
- Maintain a consistent cash-handling accuracy during shifts.
- Handle customer inquiries, resolve complaints, and facilitate seamless shopping experiences.
- Oversee cash drawer operations by maintaining accuracy throughout shifts.
- Worked efficiently during high-traffic hours, maintaining quick and friendly service, while balancing multiple customer needs.
- Assisted in training new staff on POS systems, cash handling procedures, and customer service protocols.
Mediator
TNG Community Services
09.2023 - 02.2024
- Organization Overview: Conflict Resolution and Training.
- Facilitated outreach and referrals to multiple organizations.
- Outreach Presentations to Clients and Legal Service Agencies.
- Participated in continuing programs related to dispute resolution techniques.
- Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
- Negotiated agreements between conflicting parties in an impartial manner.
Education
BA Honors - Criminology and Justice
Ontario Tech University
Downtown Oshawa06.2024
Skills
- Critical thinking
- Multitasking and organization
- Team Collaboration
- Adaptability
- Conflict Resolution
- Leadership
Certification
- Food Handler Certificate, Toronto, ON
- Smart Serve Certificate, Toronto, ON
- Worker Health and Safety Awareness in 4 Steps
- TNG Community Service - Conflict and Resolution Training
References
Available upon request.
Timeline
Mediator
TNG Community Services
09.2023 - 02.2024
Customer Service Representative
Loblaw Companies Ltd.
08.2020 - Current
Cashier
Loblaw Companies Ltd.
08.2020 - Current
BA Honors - Criminology and Justice
Ontario Tech University
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