Chunav Dutta
Mississauga
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Relation Associate
HGS - Hinduja Global Solutions
2023.01 - 2024.04
- Provided personalized support to clients, tailoring solutions to individual needs for optimal results.
- Collaborated with team members to develop new strategies for client retention and growth.
- Managed high call volume while maintaining a professional demeanor and providing exceptional service.
- Contributed to departmental goals by consistently meeting or exceeding performance metrics for quality assurance scores, call handle times, and issue resolutions.
Customer Experience Associate
Walmart
2022.11 - 2022.12
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Asked customers questions to determine, verify and solve common problems.
- Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
Corporate Trainer
Alchemy Human Resource Consultancy
2018.10 - 2020.12
- Developed custom corporate sales training programs for specific industries and markets, resulting in improved sales outcomes.
- Developed and led group training courses to align with corporate sales and service goals.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
- Enhanced customer satisfaction ratings by delivering customer-centric sales approaches and techniques to the sales team.
Sr. HR TRAINER
Time Training Center
2017.10 - 2019.12
- Supported performance evaluation program through scoring framework development.
- Contributed to company handbook and distributed documentation to new hires.
- Designed and delivered customized training sessions tailored to specific departmental goals, ensuring optimal alignment with business objectives.
- Fostered strong relationships with cross-functional teams by collaborating on joint initiatives aimed at increasing organizational efficiency and promoting a culture of continuous improvement.
- Managed all aspects of training logistics, including scheduling, budgeting, materials preparation, and post-training evaluations.
Education
No Degree - Human Resource Management & Project Management
University of Toronto, St George
Toronto, ON01.2022
Post-Degree Diploma - Business Administration
SCDL
INDIA12.2013
Bachelor of Engineering - Electronics
MIT
INDIA06.2002
Skills
- Call center experience
- Complaint Handling
- CRM Software
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Computer Skills
- Microsoft Office
- Product Sales
Languages
English
Full Professional
Timeline
Customer Relation Associate
HGS - Hinduja Global Solutions
2023.01 - 2024.04
Customer Experience Associate
Walmart
2022.11 - 2022.12
Corporate Trainer
Alchemy Human Resource Consultancy
2018.10 - 2020.12
Sr. HR TRAINER
Time Training Center
2017.10 - 2019.12
No Degree - Human Resource Management & Project Management
University of Toronto, St George
Post-Degree Diploma - Business Administration
SCDL
Bachelor of Engineering - Electronics
MIT
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