Christy Rees
Maple Ridge,BC
Summary
Adept at maintaining composure and professionalism under pressure, I enhanced customer loyalty by resolving complaints with empathy. My critical thinking and money handling skills contributed to efficient problem resolution and financial transactions across roles, significantly improving customer satisfaction and operational smoothness.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Target
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Gaming Attendant
Chances Casino
- Performed cash handling duties, provided change and balanced money at end of shift. Pay out Jackpots accurately.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
Residential Cleaner
You've Got Maid
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Used time management and efficient cleaning methods to meet deadlines.
Cross-trained
La Vie En Rose Outlet & Aqua
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server
Baselines Bar
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Digital Artist
Self
01.2022 - Current
- Aligned designs with brand image while meeting usability and website standards.
- Received consistent positive feedback from clients for delivering exceptional digital artwork within tight deadlines.
- Refined company''s visual identity through consistent application of established style guides across all creative deliverables.
- Implemented color theory principles in the development of compelling ad campaigns that resonated with target audiences.
- Provided advice and guidance on aesthetics for campaigns, projects and promotional events.
Education
High School Diploma -
Westview Secondary School
Maple Ridge, BCDiploma - Special FX Makeup And Prosthetics
John Casablancas International Institute
Vancouver, BC2019
Skills
Ability to Keep Calm and Professional Under Stress
Customer Relations
Problem Resolution
Money handling abilities
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Languages
English
Native or Bilingual
Timeline
Digital Artist
Self
01.2022 - Current
Customer Service Representative
Target
Gaming Attendant
Chances Casino
Residential Cleaner
You've Got Maid
Cross-trained
La Vie En Rose Outlet & Aqua
Server
Baselines Bar
High School Diploma -
Westview Secondary School
Diploma - Special FX Makeup And Prosthetics
John Casablancas International Institute
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