Christy Lewis

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Improved marketing to attract new customers and promote business.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and maintained relationships with external vendors and suppliers.
• Developed and implemented strategies to maximize customer satisfaction.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed Frontline operations providing leadership in Sales.

Provided Personal Services and Support for the Developmentally Challenged

• Supported clients and families with empathy and compassion during difficult times.
• De-escalated stressful situations through individual and family crisis interventions.
• Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
• Advocated for clients to assure respected rights and wishes.
• Provided Music Therapy for multiple Group Homes
• Administered Pharmaceuticals on a daily basis, including behavioural events
• Managed a Day Program (SPEL) where 13 homes were able to attend
• Managed Government provided funds for our clients