Chris Webb
Sherwood Park
Summary
Dynamic professional with a proven track record at Pro-Formance Intermodal / PRO-BOX, where strategic planning and relationship building led to significant revenue growth. Excelled in customer service and relations, as well as key account acquisition. Demonstrated adaptability and creative problem-solving, ensuring client satisfaction and loyalty.
Proven background in managing small, medium and large accounts, driving client satisfaction, and fostering long-term relationships. Demonstrated ability to develop and implement strategic plans that align with business goals and improve client retention. Adept at leveraging negotiation and communication skills to achieve business objectives.
Overview
11
11
years of professional experience
Work History
Alberta Container Rental and Sales Manager
Pro-Formance Intermodal / PRO-BOX
12.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Handle inbound rental sales inquiries online, over the phone and in person in Edmonton and Calgary, as well as outside sales calls.
- Built strong client relationships through excellent customer service and consistent follow-ups.
- Acquired and managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiate shipping container purchases with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Generated remarkable revenue growth in 2024 that has directly resulted in the rebranding and expansion of the container sales/rentals division.
Dispatcher
Overland Container Transportation Services
11.2022 - 12.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 62 fleet vehicles in Edmonton and Calgary.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Storage Consultant (Inside Sales/Customer Service)
BigSteelBox
11.2013 - 11.2022
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Acquired and managed key industrial, restoration and construction accounts in Edmonton.
- Cross-trained in multiple departments including yard management, outside sales, and accounting.
- Entrusted to make management-level decisions regarding the adjustment of store-level procedures and customer recovery
Education
Police And Securities
Macewan University
Edmonton, None07-2009
Skills
- Proficient in Microsoft Office, Google Sheets, and Excel
- Customer service and relations
- Attention to detail
- Stress tolerance
- Adaptability and quick thinking
- Supply chain management
- Creative problem-solving
- Strategic planning
- Market analysis
- Networking and Relationship Building
- Sales Process
Timeline
Alberta Container Rental and Sales Manager
Pro-Formance Intermodal / PRO-BOX
12.2023 - Current
Dispatcher
Overland Container Transportation Services
11.2022 - 12.2023
Storage Consultant (Inside Sales/Customer Service)
BigSteelBox
11.2013 - 11.2022
Police And Securities
Macewan University
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