Sumit Sen Badhan
St. John's,NL
Summary
Motivated Customer Relations Professional with a strong
understanding of auto-dialing systems and a proven track
record of achieving above-average sales conversion rates.
Adaptable and personable team player dedicated to
delivering exceptional customer service on every
interaction. Willing to travel and work flexible schedules.
Overview
3
3
years of professional experience
Work History
Rental Sales Agent
Avis Budget Group
St. John's, NL
06.2023 - Current
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
Customer Service Cashier
Needs Convenience
St. John's, NL
10.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
TTEC
Montreal, QC
01.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
S&P Data
St. John's, NL
04.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor Of Commerce - Business Administration
Memorial University of Newfoundland
St John’s, NLSkills
Excellent interpersonal
skills
Proficient in computer
skills, including PYTHON
coding language
Competent in AutoCAD
and SolidWorks
Proficient in Microsoft
Office applications (Word,
Excel, PowerPoint)
Knowledge of WHMIS
Proficient in Google
applications, including
Docs, Sheets, and Slides
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Rental Sales Agent
Avis Budget Group
06.2023 - Current
Customer Service Representative
TTEC
01.2023 - 11.2023
Customer Service Cashier
Needs Convenience
10.2021 - Current
Customer Service Representative
S&P Data
04.2021 - 09.2022
Bachelor Of Commerce - Business Administration
Memorial University of Newfoundland