Christopher Inwood
Ottawa,ON
Summary
Helpful Flight Attendant dedicated to safety and customer service. Offers assistance with personable attitude to make flights enjoyable. Knowledgeable and polished with strong interpersonal skills.
Overview
23
23
years of professional experience
Work History
Flight Attendant
Air Canada, Lester B. Pearson International Airport
2007.04 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Passenger Sales and Services Agent
Air Canada, Calgary International Airport
2005.11 - 2007.04
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Escorted handicapped passengers from terminal to aircraft.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Customer Service Representative
EPCOR Utilities
2004.09 - 2005.11
- Handled customer billing and new services inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Workforce Management Analyst
Bell Sympatico
2001.01 - 2002.02
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks and other employee requests.
- Produced and updated documents, reports and tracking spreadsheets using Excel and Meridian telephone queue management software.
- Worked with management to develop strategic and tactical plans to meet CRTC regulatory requirements.
Education
High School Diploma -
St Pauls Catholic High School
Nepean, OntarioSkills
- Passenger Safety Management
- Knowledge of Transport Regulations
- Emergency Response
- Flight Safety
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Flight Attendant
Air Canada, Lester B. Pearson International Airport
2007.04 - Current
Passenger Sales and Services Agent
Air Canada, Calgary International Airport
2005.11 - 2007.04
Customer Service Representative
EPCOR Utilities
2004.09 - 2005.11
Workforce Management Analyst
Bell Sympatico
2001.01 - 2002.02
High School Diploma -
St Pauls Catholic High School
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