Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Christopher Cotharn II

Sherman Oaks

Summary

Dedicated and adaptable Information Technology professional with over 7 years of experience providing technical support, hardware and software troubleshooting, and administrative assistance in fast-paced environments. Skilled in document formatting, appointment coordination, proofreading, and A/V broadcast support. Adept at delivering effective IT helpdesk solutions, coordinating meetings, and ensuring seamless system performance. Proven ability to manage multiple responsibilities with professionalism, technical aptitude, and a collaborative mindset.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support / Helpdesk (Contract)

Savvy Tech Services
04.2017 - Current
  • - Provide on-demand technical support for a wide range of client systems, including troubleshooting hardware and software issues.
  • - Coordinate equipment delivery, installation, and configuration at client locations.
  • - Support ticket triage, escalation, and resolution, maintaining customer satisfaction and timely responses.
  • - Perform user account administration, network connectivity assistance, and system updates.

I.T. Administrative Assistant / Helpdesk Associate

Fresenius Kabi
03.2024 - 12.2024
  • - Supported executive teams with appointment setting, document formatting, and proofreading.
  • - Served as a helpdesk associate providing front-line technical support to staff, including hardware replacement and software troubleshooting.
  • - Coordinated and scheduled technical meetings, ensuring proper setup of A/V and IT equipment.
  • - Monitored user access rights and maintained system security protocols.
  • - Researched and maintained knowledge of current hardware and software trends to enhance support delivery.

A/V Assistant / Timeout Coordinator

Weigel Broadcasting (WCIU Chicago)
01.2023 - 03.2024
  • - Assisted with setup and maintenance of broadcast equipment behind the scenes during live broadcasts.
  • - Acted as “Timeout Coordinator” during sports broadcasts, ensuring timeouts and breaks were executed properly and broadcast timing remained on track.
  • - Collaborated with production teams to verify all A/V components were fully operational before and during broadcasts.
  • - Supported troubleshooting of any on-set technical issues to maintain seamless broadcast delivery.

Education

Bachelor of Science - Information Technology

University of Phoenix
Tempe, AZ

Associate of Science - Information Technology

College of DuPage
Glen Ellyn, IL
01.2023

Associate of Arts - Audio Engineering

Illinois Media School
Chicago, IL
01.2023

Skills

  • Technical Support & Helpdesk
  • Hardware & Software Troubleshooting
  • Audio/Visual Equipment Setup & Coordination
  • Windows & Mac OS Support
  • Document Formatting & Proofreading
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Ticket Management Systems
  • Meeting & Calendar Coordination
  • Equipment Delivery & Setup
  • User Access Support
  • Incident Management
  • Customer & Client Relations

Certification

Available upon request (or specify any certifications you hold).

Interests

Owned multiple successful recording studios in cities such as Chicago, Atlanta, and Los Angeles

Timeline

I.T. Administrative Assistant / Helpdesk Associate

Fresenius Kabi
03.2024 - 12.2024

A/V Assistant / Timeout Coordinator

Weigel Broadcasting (WCIU Chicago)
01.2023 - 03.2024

Technical Support / Helpdesk (Contract)

Savvy Tech Services
04.2017 - Current

Associate of Science - Information Technology

College of DuPage

Associate of Arts - Audio Engineering

Illinois Media School

Bachelor of Science - Information Technology

University of Phoenix

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Christopher Cotharn II