Parthey Khasia
Peterborough,Ontario
Summary
Aspiring IT professional with over 2 years of experience in technical support and helpdesk environments, complemented by leadership experience as a Retail Team Lead. Skilled in troubleshooting, customer service, and team management. Eager to leverage technical acumen and problem-solving skills in a dynamic IT support role, contributing to a collaborative team and growing within a forward-thinking organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Team Leader
Dollarama
Peterborough, Ontario
04.2023 - 02.2024
- Supervised a team of 10 store associates, setting goals and conducting performance evaluations
- Increased team productivity by 15% through effective training and motivation
- Achieved a 95% customer satisfaction rate by ensuring high-quality service
- Conducted over 20 training sessions for new and existing employees.
Technical Support Specialist
Concentrix
Peterborough, Ontario
04.2020 - 03.2022
- Provided technical support for Apple products to over 100 customers per week via phone, email, and chat
- Diagnosed and resolved 90% of hardware, software, and networking issues on first contact
- Maintained detailed records of over 1,000 customer interactions and solutions
- Escalated advanced technical issues to higher-level support, reducing resolution time by 20%.
Education
Advanced Diploma - Computer And Information Systems
Sir Sandford Fleming College
04-2023
Skills
- Technical Support & Helpdesk
- Troubleshooting & Issue Resolution
- Support Ticket Management
- Customer Service Excellence
- Effective Communication
- Organizational Skills
- Attention to Detail
- Composure Under Pressure
Certification
Cisco CCNA Routing and Switching: Intro to Networks
Cisco CCNA Routing and Switching: Routing and Switching Essentials
Currently Preparing for CompTIA A+ and Security+
Timeline
Assistant Team Leader
Dollarama
04.2023 - 02.2024
Technical Support Specialist
Concentrix
04.2020 - 03.2022
Advanced Diploma - Computer And Information Systems
Sir Sandford Fleming College
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