Christine Mwaurah
ONTARIO,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Mission Zero Volunteer Team
Sheridan college
Brampton, ON
01.2022 - Current
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Delivered services to customer locations within specific timeframes.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team-building activities to enhance working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Sales and Marketing Executive
boutique
Nairobi, Africa
02.2017 - 12.2019
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Analyzed sales and marketing data for improved strategies.
- Suggested innovative ideas to increase sales and improve customer experience.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Managed production of leaflets, posters and newsletters.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Sourced advertising opportunities to place adverts in press and social media.
- Managed sales promotions and marketing strategies on major social media sites.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Worked independently with minimal supervision.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to event marketing, sales and brand promotion.
Restaurant Team Member
Java
Nairobi, Kenya
01.2014 - 12.2016
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Recorded orders by answering customer questions and entering requests in system.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Operated register to process payments and collect cash payment for order totals.
- Greeted guests pleasantly and answered menu questions.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted customers at drive-thru and took food orders.
- Cultivated warm relationships with regular customers.
Home Health Care Provider
Home for the aged Organization
Nairobi, Kenya
01.2010 - 12.2013
- Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
- Maintained positive working relationships with referral sources to promote business services.
- Directed and managed referral volume based on staff availability.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Guided staff in documentation processes required for clinical outcomes.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Consistently met demands of clients by providing sufficient numbers of direct care providers.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Reviewed and audited relevant reports and processes to support quality while identifying and addressing staff training needs.
- Supervised daily activities and provided assistance to staff.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Completed household management tasks for clients within private home settings.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Managed operations and staffing to meet key performance indicators for patient and customer satisfaction and quality care.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
Teaching Assistant
Riverside Academy
Nairobi, Kenya
01.2006 - 12.2012
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Tutored students in reading, language arts and other subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Provided instructional support to students unable to attend regular classes.
- Studied and implemented latest information on specific subjects and learning strategies.
- Completed daily reports on attendance and disciplinary performance.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Recorded grades for coursework and tests in online reporting system.
- Supported planning and preparation for culturally-diverse class sessions.
- Implemented practice exercises and group assignments to assist students in quick information grasping.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Factory Worker
Bata Shoe Company
Nairobi, Kenya
02.2004 - 12.2005
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Monitored machinery to identify concerns, make corrections or report complex problems.
- Carefully packaged finished products and prepared for shipment.
- Weighed and measured items to prevent waste and meet quality standards.
- Inspected and adjusted work performed to meet expectations.
- Unloaded and loaded items from conveyors, machines and conveyances.
- Used equipment properly to avoid workplace hazards or injuries.
- Adjusted machines to increase productivity for runs.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
- Maintained organized work area by cleaning and removing hazards.
- Reviewed production schedules and streamlined processes.
- Performed general equipment maintenance and repair to minimize downtime.
- Assembled products according to changing daily work orders and specific customer needs.
- Documented production information via daily system logs and discussed issues with management.
Education
No Degree - Business Administration
Kenya Institute of Professional Studies
KenyaNo Degree - Early Childhood Education
Sheridan College Institute of Technology And Advanced Learning
Brampton, ONNo Degree - Rehabilitation Counseling
Nairobi Institute
KenyaSkills
- MS Office
- Self-Motivated
- Decision-Making
- Teambuilding
- Data Entry
- Flexible and Adaptable
- Organization and Time Management
- Active Listening
- Excellent Communication
- Multitasking Abilities
- Teamwork and Collaboration
- Attention to Detail
- Written Communication
- Interpersonal Communication
Timeline
Mission Zero Volunteer Team
Sheridan college
01.2022 - Current
Sales and Marketing Executive
boutique
02.2017 - 12.2019
Restaurant Team Member
Java
01.2014 - 12.2016
Home Health Care Provider
Home for the aged Organization
01.2010 - 12.2013
Teaching Assistant
Riverside Academy
01.2006 - 12.2012
Factory Worker
Bata Shoe Company
02.2004 - 12.2005
No Degree - Business Administration
Kenya Institute of Professional Studies
No Degree - Early Childhood Education
Sheridan College Institute of Technology And Advanced Learning
No Degree - Rehabilitation Counseling
Nairobi Institute