Summary
Overview
Work History
Education
Skills
Fluent Languages
Timeline
Generic

Alvin Tran

San Francisco

Summary

Accomplished comprehensive experience working in service industry. Adept strictly monitoring activities and meeting excellent standards. Contribute to team success through hard work and attention to detail. Specialties in organizational, leadership and management skills. Motivated to learn, grow and excel.

I am self-motivated, reliable, responsible and a hard worker. Love working in teams and supporting one another in challenging situations. I am able to work well under pressure achieving duties. If chosen and given the opportunity to work for your company I will make sure we'll hit our quotas above and beyond.

Overview

13
13
years of professional experience

Work History

Mission Controller

Zoox | Manpower
07.2024 - 01.2025
  • My role was helping an on-demand, autonomous ride-hailing company hired as Mission Control Associate to ensure trips are running smoothly and safely from the service operations command center
  • During my role, I was identify ways to maximize safety and service efficiency, including real-time management of fleet and crew allocation
  • I was also monitor areas within the vehicle’s operational design domain and put restrictions in place if certain areas should be temporarily avoided (e.g., civic events, signal alerts, or emergency scenes)
  • Support commercial service operations from the service operations command center.
  • Ensure all operational teams are ready for service by completing pre-mission startup checklists
  • Work cross-functionally to ensure the operation in your market is running smoothly
  • Be the first stop for basic vehicle troubleshooting
  • Create and escalate service disruption events via an internal ticketing system
  • Dispatch fleet response crews in the event a vehicle needs to be recovered and coordinate with other cross-functional teams for updates
  • Manage market configuration, like setting restricted areas and hours of operation
  • Assist with documentation and process improvement

Driverless Support Specialist / Coordinator

Cruise | Iconma | Unifi
04.2023 - 11.2023
  • Lead and assist in the documentation, communication, and implementation of procedures for Driverless Support Specialists including, but not limited to vehicle preparation, cleaning and charging, and lost and found.
  • Hire, grow, develop, manage, and lead a team of Driverless Support Specialists in the safe, efficient execution of garage and fleet operations
  • Work cross functionally with all autonomous vehicle operations and fleet management to enable end-to-end safe, efficient execution
  • Conduct training for Driverless Support Specialists (new and current) and complete refreshers as needed, audit processes, assign Driverless Support Specialists for shadowing
  • AV operational safety and integrity checks
  • Leading the launch and land functions of deploying and returning autonomous vehicles during driverless operations for egress and ingress
  • Parking and staging vehicles

Vehicle Detailer

Enterprise Exotics Car Rental
07.2021 - 07.2022
  • Check fuel level and warning lights: inspect windshield for damage; factory reset/restore vehicle setting to clear prior customer data; check for customer items and place anything of value in Lost & Found; verify that registration is present, current and matches the license plate
  • Check fluid levels and add as needed; check tire condition, pressure and tread depth; inspect vehicle exterior for damage
  • Fuel and stage vehicle
  • Transport customers to and from the branches
  • Perform miscellaneous job-related duties as assigned

Autonomous Vehicle Transportation Operator

Waymo
01.2020 - 05.2020
  • Programmed Vehicles for Autonomous Driving
  • Help manage the fleet of AVs, ensuring a safe and efficient operation
  • Performing ad hoc projects as needed, including those in support of AV testing, delivery and other community support and/or pilots
  • Manual driving of vehicles between facilities and to charging locations

Kitchen Assistant

Kokoro Assisted Living
01.2015 - 11.2018
  • Preparing all food items in a timely fashion
  • Visually inspecting all food to ensure readiness for proper plating
  • Maintaining kitchen sanitation according to safety standards
  • Dinning Room Setup
  • Serve food to the elderly

Restaurant Assistant

Crystal Jade Restaurant
01.2012 - 12.2014
  • Prepare shift schedules
  • Coordinate communication between front of the house and back of the house staff
  • Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)
  • Appraise staff performance and provide feedback to improve productivity
  • Control operational costs and identify measures to cut waste
  • Keep detailed records of daily, weekly and monthly costs and revenues

Education

Business Management -

CCSF
12.2012

High School Diploma -

John Adams
San Francisco, CA
06.2009

Skills

  • Leadership Skills
  • Communication skills
  • Attention to details
  • Business Operations
  • Management
  • Expenses reports
  • Organization Skills
  • Computer Skills
  • Attention to Detail
  • Data Entry
  • Inventory Management
  • MS Office
  • Database Management
  • Data Analysis
  • Technical Support
  • 12 Years: Business Management & Customer Service

Fluent Languages

  • English
  • Cantonese

Timeline

Mission Controller

Zoox | Manpower
07.2024 - 01.2025

Driverless Support Specialist / Coordinator

Cruise | Iconma | Unifi
04.2023 - 11.2023

Vehicle Detailer

Enterprise Exotics Car Rental
07.2021 - 07.2022

Autonomous Vehicle Transportation Operator

Waymo
01.2020 - 05.2020

Kitchen Assistant

Kokoro Assisted Living
01.2015 - 11.2018

Restaurant Assistant

Crystal Jade Restaurant
01.2012 - 12.2014

High School Diploma -

John Adams

Business Management -

CCSF

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Alvin Tran