Christina Zendejas

• Adept interpersonal skills used to manage and reduce conflicts, ultimately producing customer satisfaction

• Guides team with building technical confidence by

facilitating best practices

• Encourages feedback culture in order to drive results

• Increased business engagement for Genius bar by coaching peers forward

• Provides advanced hardware and software technical support for the entire Apple product catalog

• Manage check in experience for customers and team, leading to an organized flow where team members are delegated to customers to be assisted.
• Drives for results by engaging peers in effective communication and repair skills.
• Champions positive attitude to leading and contributing to high team morale and productivity.

• Assessed customer concerns to provide proper hardware and software troubleshooting solutions in a timely manner.
• Assisted with onboarding and coaching new peers to uphold company values.
• Organized in store events for team during launch season while maintaining store budget.
• Served as a volunteer champion, partnered with organizations to schedule events and train volunteers to serve local communities.

• Identified customer needs, and educated customers with various services that Apple offers, such as Today at Apple, the Genius Bar & Business Team
• Mentored peers on best practices to engage business customers leading to greater increase in business leads for our business team.
• Trained and supported various areas of the store, including Backstage, Genius Team and Visual standards.
• Consistent high performance in revenue sales, business sales, and business engagement.
• Led Visual Merchandise Resets within the store in collaboration with other partners.
• Supported Today at Apple sessions and Apple camp.