Yumana Fares
Ottawa,Ontario
Summary
Strategic Information Technology associate skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Committed to delivering optimal customer service through professionalism and product knowledge. Successful 4-year record of building positive relationships with internal and external stakeholders.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Genius
Apple Inc
Ottawa, Ontario
11.2020 - Current
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Performing hardware repairs on Mac and iPhones
- Development and training of new technicians Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision
- Assisted customers in identifying software and hardware issues and explained solutions to restore service and functionality.
Technical Expert
Apple Inc
Ottawa, Ontario
07.2019 - 11.2020
- Maintaining in-depth understanding of systematic troubleshooting for iOS devices
- Performing hands on repairs on iOS devices Recommending best solutions that fits customers technical capability and financial affordability
- Facilitating training and on-boarding of 25 new employees
- Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Technical Specialist
Apple Inc
Ottawa, Ontario
01.2019 - 07.2019
- Provide quick and efficient technical support by helping new or current owners develop strong and positive relationship with their apple products
- Resolved diverse range of technical issues across multiple systems and applications for customers.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Multi-tasked systems while providing service and resolving customer issues, questions, comments or concerns.
Sales Specialist
Apple Inc
Ottawa, Ontario
09.2018 - 01.2019
- Guiding, advising, selling and helping customer set up their new products.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas .
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Field Sales Representative
Kognitive Marketing
Ottawa, Ontario
04.2018 - 09.2018
- Forecasted sales, developing and evaluating various methods of customer interaction.
- Developed and presented educational pitches detailing practical and financial product benefits.
Education
Computer Science
EDX - CS50P
Online 05.2022 - Current
High School Diploma -
St. Nicholas Adult High School
2021
French Course -
Le Carrefour
2018
Industrial Engineering - Engineering
Technological University of Panama
Panama City, Panama07.2017
Skills
- Python
- Fluency in [English, Spanish,Arabic] basic French
- Effective Troubleshooting abilities
- Team collaboration and leadership
- Strategic decision-making
- Multitasking
Certification
Apple Certified Macintosh Technician (ACMT)
Apple Certified iOS Technician (ACiT)
Python for Data Science - Udemy
Affiliations
Mentoring and training 2019
Apple, Ottawa, Ontario
Scouts Canada Volunteer 2018
Ottawa, Ontario
Sponsorship Committee volunteer for the Industrial Engineering Congress XXIII 2017
Technological University of Panama. Panama City
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