Christina Watson
Oakville,Ontario
Summary
Vibrant and results-oriented Manager with over 14 years of experience in the hospitality industry. Proven expertise in overseeing operations, driving growth, and delivering exceptional guest experiences. Skilled in developing and implementing strategic plans that enhance service quality, optimize performance, and increase profitability. Committed to fostering a positive work environment and building strong relationships with guests and team members. Known for a hands-on approach, with a track record of exceeding performance targets.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bar Manager
Cactus Club Cafe | Sherway Gardens
06.2022 - Current
- Responsible for the overall management and strategic planning of the bar's operations. This includes team development, service excellence, inventory control, financial management, and ensuring compliance with health and safety regulations.
Bar Manager
The Keg Steakhouse & Bar
07.2020 - 06.2022
- Overseeing all aspects of bar operations, ensuring a high standard of service, managing staff, maintaining inventory, executing proficient cost-controls, and creating a welcoming atmosphere for regular guests.
- Outsourced and negotiated from numerous suppliers throughout industry-wide shortages to ensure the implementation of new menus were successfully achieved.
Dining Room Manager
The Keg Steakhouse & Bar
11.2017 - 07.2020
- Oversaw the daily operations of the dining room, ensuring a high standard of service, and providing an exceptional dining experience for guests. This included managing staff, maintaining a clean and welcoming environment, and coordinating with the kitchen and other departments to ensure seamless service.
- Took on additional responsibilities within various FOH & BOH Management roles to further enhance knowledge and support of overall operations.
Restaurant Outlet Supervisor | Alpine Social
Fairmont Chateau Lake Louise
01.2017 - 11.2017
- Hired, onboarded and mentored a talented and valuable team through outstanding mentoring, coaching and teaching skills, reducing our turnover rate by 15%.
Restaurant Outlet Supervisor | Chateau Deli
Fairmont Chateau Lake Louise
07.2016 - 01.2017
- Developed and implemented empowerment programs to drive employee engagement and retention.
Head Host | Expeditor | Server
The Keg Steakhouse & Bar
08.2009 - 07.2016
- Transitioned through various progressive roles with early involvement in leadership initiatives and significant exposure to hospitality management.
Education
Bachelor of Commerce - Hotel And Food Administration
University of Guelph
Guelph, ON2015
Skills
- Leadership
- Communication
- Problem Solving
- Creativity
- Training & Development
- Resilience
Accomplishments
- Nominated twice for Leader of The Month at Fairmont Chateau Lake Louise.
- Achieved 2nd overall (out of 110 Managers) for Best Dining Room Manager based on a staff wide 'Quality Work Life' survey at The Keg Steakhouse & Bar.
- Achieved 94% overall in a Bar Fundamentals Audit at Cactus Club Cafe.
- Achieved 97% overall in a Health & Safety Audit.
Certification
Wine & Spirit Education Trust
Levels 1, 2 & 3
Languages
French
Professional Working
Timeline
Bar Manager
Cactus Club Cafe | Sherway Gardens
06.2022 - Current
Bar Manager
The Keg Steakhouse & Bar
07.2020 - 06.2022
Dining Room Manager
The Keg Steakhouse & Bar
11.2017 - 07.2020
Restaurant Outlet Supervisor | Alpine Social
Fairmont Chateau Lake Louise
01.2017 - 11.2017
Restaurant Outlet Supervisor | Chateau Deli
Fairmont Chateau Lake Louise
07.2016 - 01.2017
Head Host | Expeditor | Server
The Keg Steakhouse & Bar
08.2009 - 07.2016
Bachelor of Commerce - Hotel And Food Administration
University of Guelph
Wine & Spirit Education Trust
Levels 1, 2 & 3
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