Christina Semmens
Toronto,ON
Summary
As a dental assisting student, I have the knowledge of identifying dental instruments. I have gained the skills to take preliminary impressions for casting models and whitening trays. I have gained experience taking radiography and ensure proper precautions are taken for protection. I feel I am skilled in chairside assisting for restorative procedures and passing instruments correctly. I have the ability and confidence to educate and motivate patients on proper oral hygiene. I strive to ensure infection control protocols are achieved. I have confidence that excellent communication and listning skills are met with patients and staff.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Office Administrator
Toronto Cardiac Clinic
Toronto, ON
04.2023 - 04.2024
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Managed appointments, registrations and patient relations.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Facilitated compliance with healthcare regulations such as HIPAA by conducting periodic audits of record-keeping practices, privacy policies, and staff training programs.
- Implemented efficient scheduling and appointment management systems.
Customer Service Representative
LCBO
Toronto, ON
11.2012 - 09.2022
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive reviews.
- Collaborated with product team to communicate customer feedback,
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Intra Oral Dental Assistant - Dental Assistant
Oxford College
Toronto, ONMedical Office Administrator
CDI College
Scarborough, ON04.2023
Skills
- Appointment setting
- Follow-up skills
- Managing patient records
- Chart updates
- Patient scheduling proficiency
- Process improvements
- Medical transcription experience
- Customer service
- Problem-solving
- Strong communication skills
- HIPAA compliance
- Teamwork orientation
- Time management capabilities
Languages
English
Certification
CPR / First Aid Standard First Aid, CPR Level C with AED
HARP Certified (available upon completion)
ABELDent basic software skills certificates
WHMIS
Timeline
Medical Office Administrator
Toronto Cardiac Clinic
04.2023 - 04.2024
Customer Service Representative
LCBO
11.2012 - 09.2022
Intra Oral Dental Assistant - Dental Assistant
Oxford College
Medical Office Administrator
CDI College