Christina Lessard
Trenton
Summary
Dynamic professional with a proven track record at Maurices, enhancing customer satisfaction and streamlining operations. Skilled in money handling and team leadership, I excel in fostering positive client relationships and mentoring staff for business growth. Achieved significant improvements in financial accuracy and customer service excellence.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Maurices
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Aesthetician
Estrela Aesthetics
06.2014 - 02.2020
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Aesthetician
En Vogue Salon and Spa
08.2009 - 06.2014
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Counter Attendant
Tim Hortons
02.2009 - 02.2010
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Collaborated with team members to consistently meet high standards of quality and service.
- Prepared food items accurately and in compliance with health and safety guidelines.
- Maintained a clean and organized workspace, ensuring a positive environment for customers.
- Demonstrated professionalism under pressure during peak hours while maintaining a friendly demeanor towards customers.
- Managed multiple tasks in high-volume environment.
Education
Diploma - Aesthetics
Yorkdale Adult Learning Centre
Toronto, ON06.2009
Diploma - High School
Central Commerce Collegiate
Toronto, ON06.2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Maurices
07.2024 - Current
Aesthetician
Estrela Aesthetics
06.2014 - 02.2020
Aesthetician
En Vogue Salon and Spa
08.2009 - 06.2014
Counter Attendant
Tim Hortons
02.2009 - 02.2010
Diploma - Aesthetics
Yorkdale Adult Learning Centre
Diploma - High School
Central Commerce Collegiate
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