Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
19
19
years of professional experience
Work History
Shift Manager
Pizza Hut
05.2014 - 11.2021
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Department Manager
Walmart
01.2006 - 03.2012
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Communicated with managers of other departments to maintain transparency.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Created and enforced department policies, procedures and standards to establish productivity and quality.
Developed and managed department budget to monitor financial performance and minimize expenses.
Gas Station Manager
Fast Gas
03.2003 - 02.2006
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.