Julie Taylor
Orléans,ON
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
17
17
years of professional experience
Work History
Shift Manager
Ricki's and Cleo
Orléans, ON
11.2021 - 05.2022
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Shift Leader
Suzy Shier
Orléans, ON
10.2018 - 11.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server and Bartender
Multiple
Ottawa
01.2005 - 01.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
No Degree -
Vancouver Film School
Vancouver, BC08.2005
High School Diploma -
Beatrice-Desloges
Orleans, ON06.2002
Skills
- Coaching and Mentoring
- Microsoft Office
- Managing Operations and Efficiency
- Delegating Work
- Opening and Closing Procedures
- Cash Handling
- Verbal and Written Communication
- Payment Processing
- Employee Coaching and Motivation
- Interpersonal Skills
- Guest Satisfaction
- Cash Drawer Balancing
- Handling Customer Complaints
- Shift Work
- Billing and Payment Processing
- POS Transactions
Timeline
Shift Manager
Ricki's and Cleo
11.2021 - 05.2022
Shift Leader
Suzy Shier
10.2018 - 11.2021
Server and Bartender
Multiple
01.2005 - 01.2018
No Degree -
Vancouver Film School
High School Diploma -
Beatrice-Desloges
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