Christie Fellner
London,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Manager
Wine Butler
05.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Dog Groomer
Self Employed
04.2018 - 09.2023
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair and hair mats.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
Customer Service Representative
Kentucky Fried Chicken
09.2011 - 09.2018
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Handled customer inquiries and suggestions courteously and professionally.
- Demonstrated excellent customer service skills to increase customer satisfaction.
Education
Office Administration - Health Services
Fanshawe College
London, ON04.2025
Dog Grooming
Dog Port Grooming Academy
Woodstock04.2018
High School Diploma -
Mother Teresa Catholic Secondary School
London, ON06.2011
Skills
- Customer Service
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Problem Resolution
- Hiring and Training
- Managing Operations and Efficiency
- Professional and Courteous
- Schedule Management
- Interpersonal Relations
Timeline
Manager
Wine Butler
05.2021 - Current
Dog Groomer
Self Employed
04.2018 - 09.2023
Customer Service Representative
Kentucky Fried Chicken
09.2011 - 09.2018
Office Administration - Health Services
Fanshawe College
Dog Grooming
Dog Port Grooming Academy
High School Diploma -
Mother Teresa Catholic Secondary School
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