Christian Joshua Gumangan
Calgary,Canada
Summary
Seeking for an opportunity in the IT industry where I can leverage my strong interpersonal skills, exceptional time management abilities, and proven problem solving capabilities. I am eager to join a dynamic team that values innovation and collaboration, providing ample opportunities for professional growth and advancement. With a dedication to continuous learning, I am excited to contribute my skills and expertise to drive the success of the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical A.I. Chatbot for Capstone Project
SAIT
01.2024 - 04.2024
- Designed and developed custom workflows using ServiceNow and experience with Service now's virtual agent and integration hub
- Implemented chatbots using ServiceNow virtual agent
- Integrated ChatGPT's API with ServiceNow to enhance that chatbot's functionality
- Configured and trained the chatbot to understand and process google's NLU inputs
- Developed interactive and intuitive conversational flows for end-users
- Created comprehensive documentation for chatbot workflows and processes
Night Auditor, Front Desk Agent, Maintenance Person, Housekeeping Staff
Comfort Inn
01.2022 - 08.2022
- Reconciled daily transactions, including room charges, cash payments and credit card transactions
- Audited daily financial transactions, checking for accuracy to maintain accurate records, and identifying any discrepancies
- Prepared daily financial reports for revenue summaries and occupancy rates
- Handled check-ins and check-outs as efficiently and provided guests about the hotel's amenities and policies
- Provided an excellent customer service by addressing guest inquiries, resolving issues or complaints, and ensuring guest satisfactions
- Communicated effectively with other hotel departments to ensure guest's requests are fulfilled and to coordinate services such as housekeeping and maintenance
- Performed routine maintenance and fixed hotel equipment, systems, facilities, and appliances
- Coordinated with outside contractors for specialized repairs or maintenance work that cannot be performed in-house
- Cleaned and sanitized guest rooms according to the hotel standard
Liquor Store Clerk
Sonny's Liquor Store
07.2020 - 01.2022
- Provided excellent customer service by greeting customers and meeting quality expectations
- Developed a good understanding of the products sold in the store, including different types of liquors, wines, and beers
- Stocked shelves to organize liquors in assigned shelves
- Worked Collaboratively with other staff members to ensure smooth operations
Education
Information Technology Services Diploma -
Southern Alberta Institute of Technology
Calgary, AB06.2024
High School Diploma -
Ecole Notre Dame High School
Bonnyville, AB06.2021
Skills
- ServiceNow Knowledge
- IT troubleshooting and support
- Computer knowledge
- Hardware and networking
- Information security
- Transaction processing
- Analysis skills
- Technical writing skills
- Customer support
- Proficient in CRM software (ChoiceAdvantage)
- Resourcefulness
- Problem-solving
- Communication Skills
- Collaborative with the team
- Fast Learner
- Good Listener
- Highly Reliable
- Ability to accept feedback
Certification
- Cybersecurity Foundation, Palo Alto Networks
- CCNA: Introduction to Network, Cisco
- CCNA: Switching, Routing, and Wireless Essentials, Cisco
- CCNA: Enterprise Networking, Security, and Automation, Cisco
Timeline
Technical A.I. Chatbot for Capstone Project
SAIT
01.2024 - 04.2024
Night Auditor, Front Desk Agent, Maintenance Person, Housekeeping Staff
Comfort Inn
01.2022 - 08.2022
Liquor Store Clerk
Sonny's Liquor Store
07.2020 - 01.2022
Information Technology Services Diploma -
Southern Alberta Institute of Technology
High School Diploma -
Ecole Notre Dame High School
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