CHRISTIANA IJEOMA
Summary
Dedicated and detail-oriented professional with a strong background in administrative support and customer service. Possesses a solid track record of efficiently managing office operations and delivering exceptional service to diverse clientele. Skilled in handling inquiries, resolving issues promptly, and maintaining high standards of accuracy. Proven ability to thrive in fast-paced environments while prioritizing tasks and maintaining a positive attitude. Seeking to leverage my skills and experience to contribute effectively to your team
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Plygem Windows
10.2023 - 01.2024
- Responded to customer inquiries promptly and accurately regarding products and services.
- Provided exceptional customer service, resolving complaints efficiently.
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support.
- Collaborated with various departments to address complex issues and ensure customer satisfaction.
- Cultivated strong customer relationships through personalized assistance and support.
- Maintained professionalism during high-pressure situations, effectively diffusing tense customer concerns.
Customer Service Representative
Volics Group Of Companies
08.2019 - 02.2023
- Welcomed and greeted visitors in a friendly and professional manner, ensuring a positive first impression.
- Managed incoming calls and directed them to appropriate personnel or departments.
- Scheduled appointments and maintained calendars for meeting rooms and executives.
- Handled customer inquiries and provided information about services and facilities.
- Managed incoming and outgoing mail and packages, ensuring accurate distribution.
- Assisted with administrative tasks such as data entry, filing, and maintaining records.
- Collaborated effectively with team members to ensure smooth office operations.
Administrative Assistant
Ernst And Young
07.2018 - 08.2021
- Provided comprehensive administrative support to the HR department, including handling correspondence, scheduling meetings, and managing calendars.
- Coordinated travel arrangements and prepared expense reports.
- Assisted in onboarding processes, including preparation of orientation materials and scheduling.
- Maintained confidential employee records and performed data entry with accuracy.
- Supported office operations, including inventory management and office supply procurement.
Education
Diploma in Human Resource -
University of lethbridge
Bachelor of Science in History and International Studies -
Graduate- Federal University Otuoke
01.2018
Skills
- Data Entry
- Call Management
- Data Management
- Effective Communication
- Problem Resolution
- Team Collaboration
- Multitasking
- Time Management
- Problem solving
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Plygem Windows
10.2023 - 01.2024
Customer Service Representative
Volics Group Of Companies
08.2019 - 02.2023
Administrative Assistant
Ernst And Young
07.2018 - 08.2021
Diploma in Human Resource -
University of lethbridge
Bachelor of Science in History and International Studies -
Graduate- Federal University Otuoke