Alona Grace Ramos
Charlottetown,PE
Summary
Driven Food Server from Tim Hortons, I excelled in elevating customer satisfaction and sales through expert upselling and exceptional service. Mastered safe food handling and guest relations, significantly enhancing dining experiences. My proactive approach to training and development underscored a commitment to excellence, contributing to a notable increase in repeat patronage.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Server
Tim Hortons
12.2022 - 07.2024
- Elevated customer satisfaction through follow-up and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Lopez National Comprehensive High School
Philippines04.2005
Skills
- Quality Control
- Dining area maintenance
- Order Verification
- Supply Restocking
- Safe Food Handling
- Food handling
- Guest Relations
- POS system operations
- Bill computation
- Menu Memorization
- Suggestive Selling
Certification
- Licensed Food Handler Certification - Certification number 78548047B
Timeline
Food Server
Tim Hortons
12.2022 - 07.2024
High School Diploma -
Lopez National Comprehensive High School
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