Christian Nsenga
Rockland,CA
Summary
Energetic professional with background in promotional and demonstration roles, known for high productivity and efficiency in task completion. Possess specialized skills in product demonstration, customer engagement, and persuasive communication. Excel at interpersonal relations, problem-solving, and adaptability, ensuring seamless promotion campaigns and elevated customer experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Social Media Influencer & Content Creator
Christian Nsenga Brand
09.2013 - Current
- Built brand presence on social media platforms.
- Generated effective sponsored content for sectors including beauty, health, fitness, and tech.
- Utilized insights tools to track performance metrics and optimize messaging strategies.
- Cultivated strong partnerships with businesses and engaged actively with a global audience.
- Created content for campaigns, including photos, videos, blog posts, and other promotional materials.
Customer Service Representative
Maximus
Ottawa, ON
12.2023 - 06.2025
- Resolved inquiries swiftly via phone and email, ensuring service excellence in frontline assistance.
- Enhanced customer retention through personalized solutions and tailored product guidance.
- Maintained accurate case documentation while achieving high-quality resolutions in a fast-paced call center environment.
Digital Marketing Specialist
Facebook by Accenture
03.2020 - 06.2023
- Executed strategic PPC and SEO campaigns for a portfolio of 100–150 clients.
- Utilized analytics tools (GA4, GSC, Meta Ads) to report on performance metrics and drive ROI.
- Applied A/B testing, funnel targeting, and keyword research to optimize ad content effectiveness.
- Engaged with cross-functional teams to synchronize marketing strategies and objectives.
Bar Manager
Nuvo Lounge
Ottawa, ON
06.2017 - 06.2019
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Implemented strategies designed to increase revenue through upselling techniques.
- Assisted with planning special events such as wine tastings or cocktail parties.
Education
Bachelor of Science - Biomedical Engineering - Biotechnology
Centennial College of Applied Arts And Technology
Scarborough, ONSecondary School Diploma -
St. Patrick's High School
Ottawa, ONSkills
- Strategic branding and digital execution
- Performance metrics analysis
- Search engine optimization techniques
- Partnership cultivation
- Expertise in Google Analytics
- Organizational abilities
- Content development and user experience design
- Pay-per-click advertising and testing strategies
- Management of CRM, CMS, and projects
References
References available upon request.
Accomplishments
- Member of the 2009-2010 Junior Varsity Boys High School Basketball Ottawa City Champions with MVP Honors.
- Member of the 2011-2013 Varsity Boys High School Basketball City Champions.
Languages
English
Native/ Bilingual
French
Limited
Certification
- Smart Serve
- Meta Social Media Marketing Professional Certificate
Software
Microsoft Office Suite
Timeline
Customer Service Representative
Maximus
12.2023 - 06.2025
Digital Marketing Specialist
Facebook by Accenture
03.2020 - 06.2023
Bar Manager
Nuvo Lounge
06.2017 - 06.2019
Social Media Influencer & Content Creator
Christian Nsenga Brand
09.2013 - Current
Bachelor of Science - Biomedical Engineering - Biotechnology
Centennial College of Applied Arts And Technology
Secondary School Diploma -
St. Patrick's High School