Chelsea Fowles
Manager
Rockland,ON
Work Preference
Summary
Dynamic and results-oriented professional with extensive experience overseeing and coordinating organizational operations across diverse departments. Expertise in process optimization, performance management, and program management, combined with a strong ability to develop and implement strategies that enhance efficiency, reduce costs, and drive profitability. Recognized for a collaborative leadership style that fosters high-performing teams and adapts seamlessly to evolving business needs. Proven track record of leveraging analytical skills to achieve impactful results while maintaining excellent communication and interpersonal relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
MANAGER, PROGRAM DEVELOPMENT AND EVALUATION
CANADIAN ALLIANCE OF PHYSIOTHERAPY REGULATORS (CAPR)
03.2025 - Current
- Facilitated alignment of entry-to-practice assessments with established psychometric standards and regulatory requirements for both IEPTs and CEPTs.
- Guided and supported a team of exam developers and evaluators, promoting a culture of collaboration and innovation.
- Analyzed program performance using a blend of qualitative and quantitative techniques to inform decision-making and optimize outcomes.
- Conducted performance data analysis and created reports to facilitate ongoing development of quality assurance policies.
- Coordinated efforts among national and provincial stakeholders, including educators, subject matter experts, and regulators, to enhance assessment relevance and effectiveness in response to system evolution.
- Formulated and applied comprehensive operational processes and quality assurance frameworks, ensuring integrity and reliability of credentialing and examination programs.
- Managed cross-functional team to implement strategic initiatives for credentialing pathway enhancement, ensuring alignment with national standards and program development.
- Created and directed job descriptions, internal and external policies, and comprehensive requests for proposals (RFPs) in accordance with project and organizational goals.
- Integrated equity, diversity, and inclusion principles with psychological safety strategies to enhance program design and strengthen stakeholder engagement.
TEAM LEAD, EXAM PRODUCTIONS
THE ROYAL COLLEGE OF PHYSICIANS AND SURGEONS OF CANADA
01.2023 - 02.2025
- Supervised a team of 7-13 exam unit staff, ensuring effective collaboration and accuracy in the execution of exam development responsibilities.
- Collaborated in formulating and tracking annual unit budget to ensure financial alignment.
- Fostered an environment of individual and team achievement by sharing knowledge, best practices, and constructive feedback.
- Conducted comprehensive performance evaluations and facilitated the annual appraisal process to uphold team performance standards.
- Managed comprehensive exam development processes for 40-50 applied and 70-90 written components, enhancing assessment standards and effectiveness.
- Facilitated first meeting day and live exam delivery day activities on-site as primary leadership team support for internal and external partners.
- Implemented and refined quality assurance protocols to enhance examination quality for both internal teams and external partners.
- Oversaw recruitment and coordination of cross-functional teams dedicated to advancing continuous quality improvement (CQI) initiatives within exam operations.
- Authored and circulated detailed communications to inform internal teams and external partners about exam development and operational activities.
- Achieved streamlined work delivery through effective development and implementation of operational policies and processes. Delivered insights on performance indicators to support objective attainment.
- Engaged with boards and stakeholders to advance equity, diversity, and inclusivity projects.
- Led implicit bias training committee to enhance awareness and promote inclusivity.
- Member – Mental Health Subcommittee / Well-being Steering Committee / Learning/Unlearning Committee.
EXAM FACILITATOR
THE ROYAL COLLEGE OF PHYSICIANS AND SURGEONS OF CANADA
07.2020 - 01.2023
- Coordinated exam development and delivery activities for 5-7 exam boards simultaneously, ensuring adherence to quality standards and timelines.
- Facilitated development of examination materials through meticulous editing of translation exam board revisions to uphold quality standards.
- Provided expert advice and support to board members, enhancing interdepartmental liaison with other Royal College units.
- Led a comprehensive mental health initiative across the college to enhance awareness and support systems. Created a mental health policy that strengthened institutional resources for colleagues mental health.
MEETING SERVICES COORDINATOR (SECONDMENT)
THE ROYAL COLLEGE OF PHYSICIANS AND SURGEONS OF CANADA
02.2020 - 07.2020
- Facilitated meeting logistics for specialty committee meetings, multi-day workshops, and written examinations across various locations and provinces.
- Cultivated and sustained professional relationships with vendors, suppliers, and key meeting contacts across Ottawa and Canada.
- Enhanced expertise in virtual meeting platforms and devised innovative strategies for seamless transitions to digital environments.
- Streamlined and executed standardized meeting processes and procedures for Royal College.
- Facilitated interdepartmental collaboration to ensure effective execution of all meetings.
- Enhanced expertise in mental health and health and safety policy analysis during COVID-19 pandemic.
HOSPITALITY OPERATIONS COORDINATOR
THE ROYAL COLLEGE OF PHYSICIANS AND SURGEONS OF CANADA
02.2019 - 02.2020
- Coordinated and executed hospitality services in compliance with Royal College standards at three venues and La Cite for exam events.
- Conducted thorough assessments and updates of standard operating procedures and training materials to ensure compliance and effectiveness across all hospitality staff levels.
- Managed comprehensive staff scheduling for over 10 staff members and resolved conflicts between Royal College hospitality servers and WMW agency servers to maintain service quality.
- Achieved efficient inventory management and maintained stock levels to meet operational needs. Developed and sustained positive relationships with suppliers, contributing to supply chain effectiveness.
- Assumed leadership role as employee co-chair for Joint Health and Safety Committee.
BAR AND RESTAURANT MANAGER
THE GRAND HOTEL
08.2017 - 09.2019
ASSISTANT MANAGER, FOOD AND BEVERAGE
CAPITAL SPORTS MANAGEMENT INC.
10.2014 - 09.2017
GENERAL MANAGER
ST. LOUIS BAR AND GRILL
11.2013 - 07.2014
Education
GRADUATE CERTIFICATE IN HUMAN RESOURCES MANAGEMENT - HONOURS
ALGONQUIN COLLEGE
Ottawa, ON06.2025
HOSPITALITY AND TOURISM MANAGEMENT -
ALGONQUIN COLLEGE
Ottawa, ON06.2012
Skills
- Effective time management
- Quality assurance
- Strong verbal communication
- Strategic planning
- Change implementation strategies
- Coaching expertise
- Employee motivation strategies
- Skilled in conflict resolution
- Cross-functional team leadership
- Interdepartmental teamwork
- Risk mitigation strategies
- Cultivating strong partnerships
- Emotional awareness
- Stakeholder engagement
- Inclusion strategies
- Project execution management
Languages
English
Native or Bilingual
Certification
- Mental Health First Aid, 2019-07-01
- Developing Your Emotional Intelligence, 2024-05-22
- Transformational Leadership, 2023-10-19
- Preventing Team Burnout, 2023-10-19
- Lean Six Sigma Foundations, 2024-12-09
- Applied Suicide Intervention Skills (ASIST) First Aid, 2025-11-29
- National Psychological Health and Safety Professional Certification, 2025-11-20
- Signal for Help Responder, 2025-12-03
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MANAGER, PROGRAM DEVELOPMENT AND EVALUATION
CANADIAN ALLIANCE OF PHYSIOTHERAPY REGULATORS (CAPR)
03.2025 - Current
TEAM LEAD, EXAM PRODUCTIONS
THE ROYAL COLLEGE OF PHYSICIANS AND SURGEONS OF CANADA
01.2023 - 02.2025
EXAM FACILITATOR
THE ROYAL COLLEGE OF PHYSICIANS AND SURGEONS OF CANADA
07.2020 - 01.2023
MEETING SERVICES COORDINATOR (SECONDMENT)
THE ROYAL COLLEGE OF PHYSICIANS AND SURGEONS OF CANADA
02.2020 - 07.2020
HOSPITALITY OPERATIONS COORDINATOR
THE ROYAL COLLEGE OF PHYSICIANS AND SURGEONS OF CANADA
02.2019 - 02.2020
BAR AND RESTAURANT MANAGER
THE GRAND HOTEL
08.2017 - 09.2019
ASSISTANT MANAGER, FOOD AND BEVERAGE
CAPITAL SPORTS MANAGEMENT INC.
10.2014 - 09.2017
GENERAL MANAGER
ST. LOUIS BAR AND GRILL
11.2013 - 07.2014
GRADUATE CERTIFICATE IN HUMAN RESOURCES MANAGEMENT - HONOURS
ALGONQUIN COLLEGE
HOSPITALITY AND TOURISM MANAGEMENT -
ALGONQUIN COLLEGE