Christian Navidad
North Hollywood
Summary
Professional Parts Specialist prepared to excel in managing inventory, sourcing components, and ensuring efficient parts distribution. Strong focus on team collaboration and achieving tangible results, with adaptability to meet changing needs. Reliable in maintaining quality standards and fostering productive work environments. Skilled in Heavy duty truck parts , inventory management, vendor relations and customer service .
Overview
20
20
years of professional experience
1
1
Certification
Work History
Parts Specialist
TEC Equipment
07.2017 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Warehouse management , Stocking , Inventory specialist.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- HD truck specialist.
Parts Manager
Automotive Parts Wholesale
03.2011 - 07.2017
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Supervised and trained staff on product knowledge and customer service.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Parts Manager
Pep Boys
08.2005 - 02.2011
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for customers, repair shops, and service departments for use in all types of vehicles types.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
Education
Automotive Technician
North Hollywood High
North Hollywood, CA06-2002
Skills
- Warranty administration
- Forecasting and planning
- Shipping and receiving
- Forklift operation
- Multitasking
- Sales support
- Parts identification
- Customer service
- Ordering parts
- Invoice processing
- Problem-solving skills
- Email communication
- Clean driving record
Certification
Forklift Certified , CPR Certified .
Languages
English
Timeline
Parts Specialist
TEC Equipment
07.2017 - Current
Parts Manager
Automotive Parts Wholesale
03.2011 - 07.2017
Parts Manager
Pep Boys
08.2005 - 02.2011
Automotive Technician
North Hollywood High
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