Jessica Hernandez
Bakersfield
Summary
Hi am a very hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I do love to have a conversation with a person to get to know exactly what they are looking for.
Skilled Retail Parts Professional with background in managing automotive parts inventory, providing customer service, and processing transactions. Strengths include solid understanding of auto parts, effective communication skills, problem-solving abilities, and deep commitment to customer satisfaction. Past roles involved establishing rapport with customers, recommending appropriate items based on needs, and maintaining organized stock levels for optimal business operations.
Overview
8
8
years of professional experience
Work History
Parts Specialist
BARTS PARTS
03.2025 - 08.2025
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Ordered parts from various distributors to fulfill demands.
Retail Parts Professional
Advance Auto Parts
02.2020 - 03.2025
- Followed standards of care and compliance per company and legal requirements.
- Arranged and directed delivery and installation of products and equipment.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Organized promotional displays throughout the store for maximum visibility.
- Located and labeled parts to maintain organized inventory of stock.
- Answered incoming calls from customers promptly and professionally.
- Operated point of sales and parts lookup computer systems.
- Greeted customers and provided excellent customer service.
- Processed customer orders, returns, and exchanges efficiently.
- Performed complimentary services, battery installation, testing and wiper installations.
- Opened crates to replenish stocked items in proper aisles.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Performed daily opening and closing procedures according to company guidelines.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Sales Associate
Pepboys auto parts
03.2018 - 06.2020
- Answered incoming telephone calls to provide store, products and services information.
- Conducted product demonstrations to highlight features and benefits.
- Worked with fellow sales team members to achieve group targets.
- Organized stockroom shelves according to size, color or style.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Helped customers find specific products, answered questions, and offered product advice.
Supervisor
Rusty’s pizza Parlor
02.2017 - 06.2018
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Collaborated with other departments to coordinate workflow processes between teams.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Education
Some College (No Degree) -
Bakersfield College
Bakersfield, CAHigh School Diploma -
Robert F Kennedy High School
05-2015
Skills
- Cash handling proficiency
- Store maintenance
- Returns processing
- Customer education
- Product merchandising
- Stock number and pricing data
- Parts recommendation
- Warranty handling
- Parts installation
- Ordering parts
- Parts department organization
- Cycle counting
- Inventory management
- Inventory auditing
- Coordinating paperwork
- Up-selling strategies
- Replacement parts identification
- Display building
- Clean driving record
- Returns management
- Customer service
- Warranty administration
- Sales support
- Parts identification
- Stock control
- Invoice processing
- Problem-solving skills
Languages
English
Full Professional
Timeline
Parts Specialist
BARTS PARTS
03.2025 - 08.2025
Retail Parts Professional
Advance Auto Parts
02.2020 - 03.2025
Sales Associate
Pepboys auto parts
03.2018 - 06.2020
Supervisor
Rusty’s pizza Parlor
02.2017 - 06.2018
High School Diploma -
Robert F Kennedy High School
Some College (No Degree) -
Bakersfield College
References
References available upon request.