Christian Lussier
Winnipeg
Summary
Professional with history of driving team success and achieving goals. Proven ability to go ensure customers have the best care. Known for collaborative leadership, adaptability, and focus on results. Key strengths include customer service and positive team building experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Director of Fulfillment & Customer Service
The Sports Vault Corp
05.2022 - Current
- Processing orders received from sales team, retailers, professional sports teams and pro shops
- Assisting in any concerns individual clients, retailers or professional sports teams have with shipments, orders, payments, etc
- Preparing shipments for orders for all clients
- Communicating with our primary warehouses to ensure inventory counts are up to date, specific packing details, sending the appropriate orders to each warehouse, etc
Bilingual Life Services Representative
Wawanesa Life Insurance
12.2018 - 04.2022
- Assisting clients and brokers in making changes/adjustments to current in-force life insurance policies (changing payment information, updating personal information, updating policy information, etc).
- Answering calls and emails for clients, brokers and potential new plan members. Answering numerous inquiries in regards to new and active policies
- Sending documentation and forms to clients and brokers for changes and policy reviews
Bilingual Insurance Agent
Great West Life Assurance Company
02.2018 - 12.2018
- Answering any inquiries regarding the clients benefit coverage, how to submit claims, and claim status information
- Investigating documents and ensuring the benefit claim has been submitted correctly (identify why a claim may or may not be rejected)
- Reassessing claims that have been either rejected, or pended due to lack of information or due to a claim being made incorrectly.
Guest Relations
24-7 Intouch
06.2017 - 02.2018
- Completing numerous emails from guests regarding complaints, inquiries, and praises
- Answering phone calls from guests regarding complaints, inquiries, and praises
- Printing and mailing corporate letters to guests
Social Media Coordinator
24-7 Intouch
06.2017 - 02.2018
- Answering inquiries, complaints, and praises using social media platforms while understanding public relations via Social Media (primarily Twitter)
- Replying and interacting with clients via social media platforms
Ticket Agent/Usher
True North Sports & Entertainment
05.2014 - 09.2017
- To bring patrons to there purchased seating area while providing excellent customer relations
- To ensure the seating environment is safe and secure while also being enjoyable
- To provide customers with tickets to various events
Assistant Stand Manager
Ovations Food Service
06.2013 - 09.2014
- Ensure food stand is clean and proper prior to each event
- Ensure each cash till has sufficient money during the event
- Ensuring the stand is kept clean during and post events
- Collecting money from each till and performing cash reconciliation after every event
Ovations warehouse employee
Ovations (Investors Group Field)
06.2013 - 09.2013
- Ensuring every stand has sufficient stock for upcoming events
- Cleaning various stands and performing minor repairs (i.e. Light bulbs, fridge temperatures)
- Placing orders to ensure stock is always available to our disposal
Education
College Beliveau
Winnipeg, MB06-2014
Skills
- Filing (2 years)
- French
- Database administration (1 year)
- Microsoft Outlook (3 years)
- Microsoft Excel (4 years)
- Operating systems (3 years)
- Microsoft Word (5 years)
- Microsoft Powerpoint (5 years)
- Organizational skills (1 year)
Languages
English - Expert
French - Fluent
Certification
- Lottery Terminal Certificate July 2015 to Present A certificate which allows the cardholder to use a lottery terminal at various lottery locations.
- Serving it Safe May 2014 to Present A certification which provides the card holder to serve alcohol at certified liquor vendors, bars or restaurants
- Drivers License (Class 5) May 2014 to November 2017 Basic Class 5 Drivers License
Timeline
Assistant Director of Fulfillment & Customer Service
The Sports Vault Corp
05.2022 - Current
Bilingual Life Services Representative
Wawanesa Life Insurance
12.2018 - 04.2022
Bilingual Insurance Agent
Great West Life Assurance Company
02.2018 - 12.2018
Guest Relations
24-7 Intouch
06.2017 - 02.2018
Social Media Coordinator
24-7 Intouch
06.2017 - 02.2018
Ticket Agent/Usher
True North Sports & Entertainment
05.2014 - 09.2017
Assistant Stand Manager
Ovations Food Service
06.2013 - 09.2014
Ovations warehouse employee
Ovations (Investors Group Field)
06.2013 - 09.2013
College Beliveau
Additional Information
- Métis
- College Beliveau Musical Academics Award (x3)
- College Beliveau Ambassador Award
- College Beliveau Honour Roll Graduate
- College Beliveau Guitar Academic Graduate Award
- Volunteer Coach with the St. Vital Mustangs Football Club (since 2013)
- Bilingual (French, English)
- Experienced in guitar, bass and drums
- References Available Upon Request
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