Christian Ishimwe
Ajax,ON
Summary
Passionate and dedicated cybersecurity specialist with a strong foundation in network security, ethical hacking, cloud security and risk management. Proven experience providing exceptional customer service and communication abilities in various fast-paced environments. Pleasant and eager to contribute to achieving organizational achievements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Bonnie Hoy and Associates Inc
Perth, ON
09.2022 - 11.2022
- Participated in educational opportunities related to health care assistant duties.
- Assisted patients with activities of daily living.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Safeguard patient privacy with strict adherence to HIPAA protocols.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Customer Service Associate
Bell
Montreal, QC
01.2020 - 07.2021
- Processed payments, updated customer profiles and suspend\reconnected accounts on different Bell systems. Provided strong written and verbal communication skills with an enthusiastic approach.
- Adhered to and implemented accepted company policies and procedures.
- Maintained an organized system for tracking customer interactions and feedback.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Public Relations Consultant
University of KwaZulu-Natal
Durban, South Africa
04.2017 - 09.2019
- Developed and implemented marketing content and recruitment for the Engineering faculty resulting in a high school recruitment increase of 30%, year over year.
- Organized events and increased the faculty's online presence by 50%, year over year.
- Liaised and ensured open and professional lines of communication between the University, press, and public.
- Collaborated with 20 academic staff per semester in promoting their research and community engagement.
- Conducted presentations in career fairs and at high schools to over 7000 students annually.
Education
Diploma in Cybersecurity Specialist Co-Op -
Trebas Institute
04.2024
Bachelor of Commerce, Economics and Management -
University of KwaZulu-Natal
09.2017
Skills
- Incident Response
- Best Practices Implementation
- Social Media Proficiency
- Regulatory Compliance (HIPAA,PCI-DSS)
- MS Office Proficiency
- Team Collaboration
- Access control
- Strategic planning
- Encryption concepts
- Python,mySQL and Linux concepts
- First Aid & CPR
- Customer Support
Certification
- Certification in Cybersecurity (CC), 2023, ISC2
- Google Foundations of Cybersecurity, 2023, Coursera
Timeline
Health Care Assistant
Bonnie Hoy and Associates Inc
09.2022 - 11.2022
Customer Service Associate
Bell
01.2020 - 07.2021
Public Relations Consultant
University of KwaZulu-Natal
04.2017 - 09.2019
Diploma in Cybersecurity Specialist Co-Op -
Trebas Institute
Bachelor of Commerce, Economics and Management -
University of KwaZulu-Natal
- Certification in Cybersecurity (CC), 2023, ISC2
- Google Foundations of Cybersecurity, 2023, Coursera
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