Summary
Overview
Work History
Education
Skills
Certificates
Timeline
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Tatenda Munjoma

London,ON

Summary

Customer-focused professional with a background in customer service roles and and computation skills. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication,strong work ethic problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

10
10
years of professional experience

Work History

Health Care Tech

Victoria Order of Nurses
London, Ontario
06.2020 - Current
  • Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
  • Built strong and trusting rapport with clients and loved ones.
  • Helped patients maintain their independence while providing support when needed.
  • Performed basic nursing skills such as wound care, catheter care and ostomy management.
  • Educated family members about patient care needs at home after discharge from hospital.

Security Analyst

AfriForce Data
Dallas, Texas
10.2018 - 10.2020
  • Monitored security access logs and analyzed system events for suspicious activity.
  • Identified potential security risks, vulnerabilities and threats to the organization's systems and networks.
  • Implemented network security measures such as firewalls, intrusion detection systems, antivirus software.
  • Developed and implemented procedures for responding to cyber-security incidents.
  • Conducted vulnerability scans of corporate networks to identify weaknesses in the system.
  • Performed periodic audits of user accounts to ensure compliance with established policies and procedures.
  • Provided technical support on security related issues and assisted users in resolving them.
  • Maintained a comprehensive inventory of all IT assets across the organization's network infrastructure.

Gas Station Supervisor

Chevron
Kamloops, British Columbia
09.2016 - 01.2018
  • Organizing daily staff schedules and assigning shifts.
  • Maintaining accurate records of fuel and other store inventory levels.
  • Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
  • Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
  • Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
  • Managing financial transactions such as deposits, refunds, credits.
  • Training new employees on safety protocols and operational processes related to running a gas station.
  • Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
  • Enforcing company policies related to employee conduct or personal hygiene standards.
  • Responding quickly to emergency situations involving hazardous materials or spills.
  • Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
  • Supervising cashiers during their shifts to ensure compliance with company policies and procedures.

GRC Consultant

LogoCert
Gweru, Zimbabwe , Harare
03.2015 - 08.2016
  • Developed and implemented GRC policies, procedures, and controls to ensure compliance with applicable laws and regulations.
  • Analyzed business processes to identify potential risks and develop mitigation strategies.
  • Conducted internal control reviews to assess effectiveness of existing controls.
  • Provided guidance on the design, implementation, and monitoring of GRC solutions across multiple functions.
  • Assisted in developing risk assessment frameworks for identifying and measuring enterprise risks.
  • Facilitated workshops to educate stakeholders on relevant GRC topics such as regulatory changes and best practices.

Education

Bachelor of Arts - Arts

Christian Leaders College
United States
08-2024

Skills

  • Strong teamwork
  • Customer service
  • Money handling
  • Positive and professional
  • Multi-task management
  • Critical thinking
  • Complaint resolution
  • Dispute resolution
  • Managing security breaches
  • Intrusion Detection
  • Cloud security
  • Firewall Management
  • Vulnerability Assessment
  • Ethical Hacking
  • Risk Mitigation
  • Critical Thinking Skills
  • Security Needs Assessment
  • Reporting and documentation
  • Incident Response
  • Customer satisfaction measurement
  • Goal setting

Certificates

  • Google Cybersecurity Professional
  • Cybersecurity for Everyone(University of Maryland)
  • Skillweed GRC
  • CompTIA security+(Expected 02-02-25)

Timeline

Health Care Tech

Victoria Order of Nurses
06.2020 - Current

Security Analyst

AfriForce Data
10.2018 - 10.2020

Gas Station Supervisor

Chevron
09.2016 - 01.2018

GRC Consultant

LogoCert
03.2015 - 08.2016

Bachelor of Arts - Arts

Christian Leaders College

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Tatenda Munjoma