CHRISTIAN GUTIERREZ
Los Angeles
Summary
Results-driven Operations & Sales Leader with 10+ years of experience in plumbing, HVAC, dispatch, and home service management. Proven record of scaling revenue, improving close rates, building teams, and optimizing operations. Expert in ServiceTitan, KPI management, technician coaching, customer retention, and growth strategy.
Overview
10
10
years of professional experience
Work History
Plumbing Service & Sales Executive
Apex Service Partners
California
01.2026 - Current
- Drive plumbing revenue through service sales and account management.
- Identify high-value opportunities and strengthen retention.
- Contributed to revenue growth through strong conversions.
- Expanded repeat customer opportunities.
- Added value within multi-location growth platform.
Plumbing Supervisor & Sales Manager
Dutton Plumbing, Cooling & Heating
Los Angeles
03.2025 - Current
- Lead plumbing sales operations, technician accountability, and field production.
- Coach team on close rates, communication, and average ticket growth.
- Increased technician accountability and performance standards.
- Improved board efficiency and reduced missed opportunities.
- Recognized for leadership presence and production focus.
Chief Growth Officer
Papas Plumbing Inc
Glendale
02.2021 - 03.2024
- Directed growth strategy across sales, dispatch, marketing, and operations.
- Managed KPIs, pricing strategy, and accountability systems.
- Grew monthly revenue from $150K to $750K+.
- Expanded lead flow through successful marketing campaigns.
- Improved profitability through pricing controls.
- Helped transform company into scalable operation.
Dispatcher & Service Manager
Nexgen Air Conditioning Heating & Plumbing
06.2018 - 02.2021
- Managed HVAC/plumbing dispatch operations, scheduling, and route efficiency.
- Led CSR and dispatch workflow execution.
- Reduced scheduling delays and lost opportunities.
- Improved technician productivity and board performance.
- Enhanced customer response times.
Customer Service Representative
Scott English Plumbing, Inc.
Orange County
01.2016 - 06.2018
- Managed inbound calls, scheduling, and customer escalations.
- Supported service operations and follow-up.
- Increased booked calls through strong communication.
- Helped convert pending estimates into revenue.
- Built strong foundation in service operations.
Education
Palomar College -
Palomar College
Arroyo High School -
Arroyo High School
Skills
- Operations Management
- Revenue Growth
- Sales Leadership
- Team Development
- ServiceTitan
- Dispatch Optimization
- KPI Reporting
- Recruiting
- Coaching
- Customer Experience
- Process Improvement
- Scheduling
- Profitability Improvement
- Microsoft Office
- Google Workspace
- CRM Platforms
- Scheduling Systems
Websites
Accomplishments
- Apex Service Partners I California | 2026 - PresentKey Milestones / Achievements• Increased technician accountability and performance standards.• Improved board efficiency and reduced missed opportunities.• Recognized for leadership presence and production focus.Dutton Plumbing, Cooling & Heating Key Milestones / Achievements• Contributed to revenue growth through strong conversions.• Expanded repeat customer opportunities.• Added value within multi-location growth platform.
- Chief Growth OfficerPapas Plumbing IncKey Milestones / Achievements• Grew monthly revenue from $150K to $750K+.• Expanded lead flow through successful marketing campaigns.• Improved profitability through pricing controls.• Helped transform company into scalable operation.
- Dispatcher & Service ManagerNexgen Air Conditioning Heating & PlumbingKey Milestones / Achievements• Reduced scheduling delays and lost opportunities.• Improved technician productivity and board performance.• Enhanced customer response times.
Software Systems
- ServiceTitan
- Microsoft Office
- Google Workspace
- CRM Platforms
- Scheduling Systems
Timeline
Plumbing Service & Sales Executive
Apex Service Partners
01.2026 - Current
Plumbing Supervisor & Sales Manager
Dutton Plumbing, Cooling & Heating
03.2025 - Current
Chief Growth Officer
Papas Plumbing Inc
02.2021 - 03.2024
Dispatcher & Service Manager
Nexgen Air Conditioning Heating & Plumbing
06.2018 - 02.2021
Customer Service Representative
Scott English Plumbing, Inc.
01.2016 - 06.2018
Palomar College -
Palomar College
Arroyo High School -
Arroyo High School