CHRISTIAN BOLEMWA
Toronto,ON
Summary
Personable Client Relationship Specialist with superior competencies in planning, coordinating and ensuring successful completion of client financial goals. Well-positioned to identify and resolve problems during frequent client interactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Client Relationship Specialist Bilingual
Tangerine Toronto Service and Sales
08.2022
- At Tangerine, I ensure that clients are given Good advice for their banking matters in credit cards, Lines of credits and overall day to day banking while following the banks Process
- I am currently holding 3 stars from best performance with no validation errors since August 10 2022.
Law clerk
Calvin Barry Criminal Lawyer
12.2021 - 01.2022
- Fast paced business dealing with several criminal matters
- (DUIs, Assaults, Fraud charges and more…)
Personal banking specialist
TD Canada Trust
06.2015 - 07.2021
- At TD, I advise several customers on their banking needs such as Lines of credit, Personal banking, credit cards, Cross border banking and Mortgage payment change
- I handled on average 50-70 inbound calls while being compliant with the bank’s procedures.
Bilingual claims specialist
Allstate Insurance Company of Canada, Pembridge and Pafco
05.2013 - 03.2015
- Worked at the Allstate’s headquarter where I had the task of taking multiple claims, assigning them to the claims adjusters following the distribution log and to sell several Pro shops (Auto repair shops) & our Home contractors across Canada
- At Allstate, I have learned the notion of liability while working in the risk management field
- Responsible for Taking Auto claims from customers across Canada
- In charge of Taking Home claims from customers in ON, AB, NS, NB and QC and briefly explain the claims process
- Accountable of setting up police reports, Collision reports from the collision reporting centers, OPP reports and also for taking Accommodation files from Allstate USA adjusters
- I had the full responsibility to confirm if our client were insured or uninsured with the Police over the phone to avoid insurance fraud
- I had the role of dealing with Insurance Brokers, the Underwriting department for Pembridge & Pafco customers, checking the fax machines for lawyer’s letters and to verify and confirm our claims settlement checks over the phone with the bank specialist
- Team lead on Thursdays (5pm to 10pm) and Saturdays (3pm-8pm)
- I had the task of supervising our department while the manager was away and to call back customers who reported the claims through their Insurance brokers
- Trained new claims specialists in my team and other teams.
French Tutor
York University: Glendon Campus
09.2012 - 01.2014
- French tutor in Glendon Campus, York University
Cashier and Customer Service
Association of Diesel Specialist
01.2010 - 01.2012
- Worked as a cashier in the mechanical sector to raise the company and always stabilized and increased the financial situation by small financial management techniques and ordering goods from the United Arab Emirates, Dubai.
Education
Paralegal -
Seneca at York
04.2023
Canadian Securities course -
03.2022
Bachelor of Arts in Economics -
York University, Glendon Campus
04.2018
12.2014
07.2014
05.2014
09.2012
High school diploma in Business -
Cartesian college of Kinshasa (C.C.K)
07.2010
Skills
- Good interpersonal and communication skills in a team environment
- Knowledge in economics, financial accounting, managerial accounting, marketing and administration
- Strong computer skills in MS Word, MS Outlook, MS Excel and Internet browsers
- Good sense of organizing and prioritizing important tasks
- Easy adaptation, goal oriented, reliable, ability to work in a fast paced environment
- Efficient and accurate cash handling skills
- Fluent in English and French
- Attention to details
- Calm Under Pressure
- Policies and Procedures Adherence
- Technical support expertise
- Performance Tracking
- Client Needs Assessment
References Available
True
Volunteer Experience
Volunteer, Afro Festival, Toronto, Canada, 2012, Worked in the big festival, selling merchandise on African culture in an hectic environment
Keep customers interested by explaining and promoting merchandise origins
Handled cash and recorded all transaction to report to the owner
Extracurricular Activities
French tutor, Glendon Campus, York University, 2012, 2018 Executive member, Glendon African Network, York University, 2012, 2014, Event planning, Promotions, Constructive participation in sessions for ideas and innovation for the club., Projects advisor
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Client Relationship Specialist Bilingual
Tangerine Toronto Service and Sales
08.2022
Law clerk
Calvin Barry Criminal Lawyer
12.2021 - 01.2022
Personal banking specialist
TD Canada Trust
06.2015 - 07.2021
Bilingual claims specialist
Allstate Insurance Company of Canada, Pembridge and Pafco
05.2013 - 03.2015
French Tutor
York University: Glendon Campus
09.2012 - 01.2014
Cashier and Customer Service
Association of Diesel Specialist
01.2010 - 01.2012
Paralegal -
Seneca at York
Canadian Securities course -
Bachelor of Arts in Economics -
York University, Glendon Campus
High school diploma in Business -
Cartesian college of Kinshasa (C.C.K)
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